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Overview

The Dispatcher receives assistance requests from clients and customers, and assigns individuals and teams to respond to those requests.

Qualifications:

+ Must be 18 years of age or older

+ No high school diploma, GED or college degree required.

+ 2+ years of dispatching experience preferred in a mechanical/HVAC contractor setting

Pay: $65,000. – $80,000

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

Responsibilities:

+ Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.

+ Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements

+ Ensure timely and efficient movement of resources according to work orders and/or resource schedules

+ Oversee all communications within specifically assigned area(s)

+ Receive or prepare work orders and work schedules

+ Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information

+ Recognize and mitigate a variety of issues encountered within the department and other work environments

+ Confer with clients and/or supervising personnel in order to address questions, problems, and requests for resources

+ Monitor resources and utilization in order to coordinate services and schedules to achieve optimal efficiency;

+ Compile statistics and reports on work progress.

+ Monitor daily services and provide updates and reports

+ Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

REQNUMBER: 136325

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.