• Junior IT Event Support Technician

    SAIC (Pearl City, HI)


    Description

    SAIC is seeking **an IT Event Support Technician** to serve on a team supporting our customer, the **HQ USINDOPACOM J76, K. Mark Takai Pacific Warfighting Center** to provide tier I technical support during exercises and events while managing user accounts, system imaging, SharePoint site creation, and SIPR token processing.

    JOB DESCRIPTION:

    • Provide level I software, hardware, A/V VTC, and network support during and in preparation for PWC exercises and events.

    • Create and manage user and group accounts across enclaves of responsibilities

    • Deploy baseline system images and configuration using MDT, MECM, or Kickstart

    • Wipe workstations after each event.

    • Manage user accounts and troubleshoot login issues.

    • Manage VDI desktops and user sessions.

    • Create and manage SharePoint sites in support of events.

    • Respond to Jira Service Tickets.

    • Setup, Test VTC equipment prior to use and troubleshoot issues while in use

    • Assist warehouse personnel with asset management and equipment accountability.

    • Write and update SOPs and documentation

    • Perform Local Registration Authority (LRA) duties:

    o Process SIPR tokens for staff members and temporary tokens for event participants.

    o Revoke, reset, and troubleshoot tokens.

    o Update the LRA Logbook and prepare for audit inspections.

    Qualifications

    REQUIRED EDUCATION AND EXPERIENCE:

    • Bachelors and two (2)+ years of related experience; additional 4 years of experience in lieu of a degree.

    • Experience with network protocols such as DHCP, DNS, SMTP, etc.

    • Experience with operating systems and office automation software.

    • Experience with client hardware and computing accessories.

    • Experience with security compliance requirements in Department of Defense environments, including STIGs, GPOs, SCAP, and FedRAMP.

    • Foundational knowledge of cloud computing and related technologies.

    • Must be able to travel up to 25% a year

    • Must be able to take a 9+ hour shift in a 24-hour period for 2-3 weeks.

    • Must be able to lift 50lbs of equipment safely

    • Must be able to reach overhead, bend, kneel and work under desks to connect cables and work on equipment.

    REQUIRED CERTIFICATIONS:

    • Must have a current DoD 8570 IAT level II or higher certification such as Security+ CE, CySA+, CISSP, CASP, SecurityX etc.

    REQUIRED CLEARANCES:

    • Must have an active Secret clearance with ability to obtain a TS/SCI Clearance

    • Must be a current US Citizen

     

    Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

    REQNUMBER: 2511763

    SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability