• Aftermarket Customer Support Representative III…

    Safran (Santa Maria, CA)


    Aftermarket Customer Support Representative III M/F

    Job details

    General information

    Entity

    Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

     

    Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

     

    Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.

     

    Reference number

     

    2025-167620

    Job details

    Domain

     

    Programs / Customer Relations

     

    Job field / Job profile

     

    Customer services and support - Customer support & services training

     

    Job title

     

    Aftermarket Customer Support Representative III M/F

     

    Employment type

     

    Permanent

     

    Professional category

     

    Administrative staff

     

    Part time / Full time

     

    Full-time

    Job description

    • Address regular customer calls and emails

    • Support and review customer escalations for claims, invoice disputes, and overdue accounts until resolved

    • Resolve Returned Merchandise Authorizations, customer claims and invoice disputes

    • Attend CRM Front Desk requests

    • Ensure Customer Purchase Orders are processed accurately and entered within a timely manner using the company ERP system (M3)

    • Address pricing requests (RFQ) for routine and non-existent items, with various departments (Industrialization, Finance, Process Engineering, etc.) using historical data, catalogs, and a price calculator

    • Utilize the M3 (ERP) system to respond to customer inquiries and update Customer Pos

    • Participate in daily Customer PO updates with the aftermarket team (i.e., BOARD Reviews)

    • Collaborate with operations and supply chain to expedite orders

    • Assist in customer escalation with the Aftermarket Manager

    • Partner closely with the Integrated Project Team (IPT)

    • Back-up to invoicing activities, to ensure this is done timely post-shipment, ensuring tracking numbers are received

    • Back-up support for Pull & Ship Orders between Stockroom, QA, and Operations

    • Review and set up new customers

    • Collaborate with operations and supply chain to expedite orders

    • Participate in daily Customer PO updates and update priorities

    • Training other Customer Support Representatives, as needed

    • Other duties, as assigned

     

    But what else? (advantages, specificities, etc.)

     

    The Aftermarket Customer Support Representative handles customer service needs, including processing of RFQ inquiries, Purchase Orders and Invoicing with post-shipment tracking. At this Senior Level, these CSRs address regular customer calls and emails providing the utmost customer satisfaction experience. This role collaborates with Supply Chain and Operations' department, and reports to the Aftermarket Manager.

     

    Candidate skills & requirements

     

    Education: High school diploma required; Bachelor's degree preferred.

     

    Experience: Minimum of 6 years of data entry and customer service experience, preferably in a manufacturing supply chain environment.

     

    Computer: Advanced skills in Microsoft Excel, PowerPoint, and Word. Knowledge of basic ERP/MRP functions and/or related application, required. Experience with Power BI Tools is desirable.

     

    Annual salary

    $40,270 - $68,150 USD

    Job location

     

    Job location

     

    North America, United States, California

     

    City (-ies)

     

    2641 Airpark Drive CA 93455 Santa Maria

     

    Applicant criteria

     

    Minimum education level achieved

     

    High School Diploma/GED Equivalent

     

    Minimum experience level required

     

    More than 5 years

     

    Additional Languages preferred

     

    English (Fluent)

     

    ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

     

    Yes