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General Summary

In accordance with established policies and procedures, assists staff with patient care ensuring a high quality, pleasant and efficient medical examination and/or procedure. Serves as an audiology resource to patients and staff within scope of practice.

Duties and Responsibilities

Essential Functions:

+ Respond to patient questions as well as managed care/billing questions and email/fax

+ Assist with walk-in patients for supplies and questions: dome/wax, guard pick up, etc.

+ Register Nations/Your Hearing Network (YHN)/Hearing care Solutions (HCS) patients for their upcoming appointment, in the appropriate ways and process returned hearing aid benefit paperwork

+ Paperwork will come back to your email for YHN and HCS patients; these need to be downloaded/printed and filled out for the audiologist

+ Call patients at the request of the Audiologists (relay answers/information, schedule appointments, front desk pick-up)

+ Appointment confirmation calls for hearing aid appointments

+ Ensure schedules are updated, complete and accurate

+ Check hearing aid benefits with insurance companies for any eval's and any hearing aids that were purchased more than 3 years ago. Put benefit information in the appointment line and work with patients to address/resolve any benefit questions.

+ Schedule new Office of Vocational Rehab (OVR) referrals and ensure paperwork is processed

+ Stock the front desk with all supplies for patient pick-up

+ Check in hearing aid deliveries and ensure paperwork and product is distributed appropriately

+ Continue to follow up with Nations payments from prior to EPIC

+ Fill out Nations/YHN/HCS paperwork for the audiologist for the patient's upcoming fitting appointment

+ Scan all audiology paperwork into the patient's chart via Media Manager

Common Expectations:

+ Maintains established policies and procedures, objectives, quality assessment and safety standards.

+ Maintains professional growth and development.

+ Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

+ High School Diploma or GED Required

+ Associates Degree Preferred

Work Experience:

+ 3 years in a medical office. Required

Knowledge, Skills, and Abilities:

+ Excellent interpersonal/communications skills.

+ Knowledge of medical office operations and general office skills.

+ Computer skills to include typing.

+ Knowledge of audiology terminology.

Benefits Offered:

+ Comprehensive health benefits

+ Flexible spending and health savings accounts

+ Retirement savings plan

+ Paid time off (PTO)

+ Short-term disability

+ Education assistance

+ Financial education and support, including DailyPay

+ Wellness and Wellbeing programs

+ Caregiver support via Wellthy

+ Childcare referral service via Wellthy

Quality of Life

Located in Lewisburg, Pennsylvania, WellSpan Evangelical shares its picturesque, riverside home with Bucknell University-providing access to the arts, entertainment and sporting events while maintaining a small-town setting.

The local school district ranks among the best in the state in academics, athletics and the arts. Despite its tranquil, rural setting, Lewisburg is just three hours from New York City and Philadelphia and four hours from Pittsburgh.

The region is home to the majestic Susquehanna River. We are also surrounded by state parks, scenic country roads, abundant fishing streams and year-round recreational opportunities. The region also offers a number of land and water trails. Photo Courtesy Susquehanna River Valley Visitors Bureau/VisitCentralPA.org

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.