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Montana, MT, USA | Customer Care, Communications, HR, Safety | Salary | 55600-125400 per year | Regular Full Time

Internal Content Development Specialist

Work Location : Open to major office locations in Montana, South Dakota & Nebraska

Pay range : $55,600 to $125,400 per year

Employment Status: Regular Full-time

External candidates apply at northwesternenergy.com

Internal candidates apply through iConnect (https://iconnect.nwe.northwesternenergy.com/Employee-Portal/?m) .

About this position:

The Internal Content Development Specialist facilitates effective internal communication throughout the organization. Responsible for crafting and disseminating key messages, this role ensures that employees are proactively informed, engaged, and aligned with the company's goals, culture and values. The Specialist collaborates with various individuals and business units to develop communication strategies, manages communication channels to reach employees in their channels of choice. As communication channels evolve, the role includes staying ahead of trends to ensure employees are informed and engaged.

We offer great benefits:

NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ 1,500 amazing people and serve 753,600 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:

+ 401K with company match up to 4% and non-elective contribution up to 7%

+ Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)

+ Employee Assistance Program (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents)

+ Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)

+ Tuition reimbursement

+ Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)

+ Paid company endorsed volunteer opportunities

+ Paid training opportunities

+ Paid time off starting on your first day, plus 10 paid holidays

Benefits may vary by position or as negotiated as part of a collective bargaining agreement.

About this job:

+ Able to take complex information and turn it into easy-to-understand copy including determining the appropriate modes and methods of communication.

+ Translate company information and goals into communication pieces that are relatable to every employee and their role.

+ Write and develop content for a variety of mediums including newsletters, text, email and digital channels.

+ Create and edit videos for impactful storytelling.

+ Capture and edit photographs to complement written content with compelling visuals.

+ Design and implement communication strategies to enhance employee engagement and promote a positive work environment.

+ Play key role in developing and refreshing content for company intranet tools. Ensure external channel alignment.

+ Ensure consistency in messaging and brand alignment across all HR communications.

+ Track and analyze the effectiveness of communication efforts and provide recommendations for improvement.

+ Balance competing deadlines and budgetary constraints with the complexity, visibility and importance of the job.

+ Crisis communication support to ensure employees are informed during major events.

+ Work cross-functionally with internal stakeholders and outside partners to execute successful communications from concept to completion that are on-time and on-brand.

+ Identify and determine topics or subject matter experts for various projects.

+ Familiarity with keyword placement, AI tools and other search engine optimization best practices.

+ Work closely with HR team members and other business units to assess and address communication needs including assisting in the preparation of employee-delivered presentations.

+ Responsible for development and distribution of weekly newsletter for all supervisors and managers.

+ Work closely with Corporate Communications to assist in preparation of news releases, fact sheets, and other external and internal communication materials

+ All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics

+ Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives

Am I right for this job? Here's the success profile:

+ Bachelor's Degree in Business, Communications, Marketing, or related field of study

+ Demonstrate and maintain a good safety record

+ Demonstrate strong interpersonal, verbal, and written communication skills including spelling, grammar, and proofreading skills; excellent listening and comprehension ability

+ Must have previous work experience with Microsoft Office, to include Outlook, Word, Excel, and PowerPoint and have general knowledge of Adobe Suite products

+ Experience in multi-media channels, including video editing and production and photography

+ Demonstrate excellent computer, analytical, problem solving, and organization skills

+ Learn and use required equipment, computer hardware, and software programs

+ Effective project management skills with track record of completing projects on time and on budget to meet competing deadlines.

+ Work in a team environment as well as the discipline and drive to work independently with limited supervision to meet goals.

+ Must adapt quickly to changes in work task assignments

+ Meet firm deadlines of projects, and handle multiple projects simultaneously

+ Exhibit professional sensitivity and restraint in the face of demanding work conditions

+ Maintain a high level of confidentiality

+ Familiarity with Human Resources practices and polices is preferred

+ Ability to travel up to 25% of time, including some overnight stays

+ Valid drivers license and satisfactory driving record

Requisition #4853

Posting Dates: November 13, 2025 through November 30, 2025

Department/Division: Customer Care

Employment Physical: Not Required

Drug Test: Required

Background Check: Required

Relocation Benefit: None

Telecommuting: Part-time Negotiable within NorthWestern Energy Service Territory

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 1-800-245-6977 or at [email protected] .