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Duties & Responsibilities

This position will report directly to the Manager, Enterprise Fraud Claims, supporting UMB’s protection against multi-channel payment fraud loss. These payment channels will include Card (Debit and Credit), Check, Digital Online Banking, Mobile, Wire, ACH & P2P. Responsible for managing multi-channel fraud claims. Responsible for mastering the associated systems and tools used for managing fraud claims and non-fraud dispute claims as required. Responsible to continually evaluate the effectiveness of existing case management tools and identify to the Manager, Enterprise Fraud Claims of performance gaps or defects. Responsible to adhere to the applicable regulatory requirements governing fraud claims for cards, checks, ACH, and wire. Knowledgeable of VISA charge-back rules and regulations, NACHA rules and the Uniform Commercial Code as they apply to case management and recovery actions accordingly. Responsible for ensuring compliance to Bank standards, policies, and procedures. Will work closely with the Enterprise Fraud Data Strategy team to produce appropriate data and reporting to fulfill overall business needs and the expectations of the Director of Enterprise Fraud Operations. Works closely with the Enterprise Fraud Prevention Team and Line-of-Business partners to identify adverse impacts to customers, provide solutions, and implement change to ensure the best customer experience. Responsible to provide subject matter expert support in regard to training of front-line personnel relevant to cards, checks, ACH, and wire fraud prevention measures. Communicates regularly with peer banks and industry organizations to maintain awareness of industry risks and trends. Must stay current with UMB’s fraud policies and procedures. Must be able to deliver to stringent timelines confidently. Other duties as assigned.

Knowledge & Skills

_MINIMUM:_

+ Demonstrates in-depth knowledge of back office fraud claims processing in at least one area of the following: Check, ACH, Wire, Cards.

+ Demonstrates knowledge of report building and presentation of analysis results

+ Advanced knowledge of Microsoft Office suite (emphasis on Excel)

+ Demonstrates aptitude for problem solving, analytics, and reporting

+ Demonstrates ability to manage time and meet deadlines – works under very limited supervision

+ Demonstrates ability to work proactively & collaboratively in a team environment

+ Demonstrates strong written communication skills

+ Demonstrates ability to manage time and meet deadlines – works independently

+ Demonstrates ability to work proactively & collaboratively in a team environment

+ Demonstrates solid written communication skills

+ Knowledge of Banking Regulations: Reg E, Reg CC, and NACHA

+ Demonstrates ability to partner with multiple lines of business to achieve common goal

_PREFERRED:_

+ Working knowledge of FDR

+ Ability to navigate multiple systems

+ Experience with FIS, IBM and First Data fraud case management tools.

+ Experience with back office operations dealing with fraud claims governed under VISA charge-back rules, ACH claims under NACHA and check claims under the UCC.

+ Experience creating Business Requirement Documents

+ Experience in User Acceptance Testing

Requirements

_MINIMUM:_

+ High School education

+ 2+ years fraud claim processing experience in card, check, ACH or wire

+ 2+ years card, check, ACH, wire or any combination of fraud operations experience

_PREFERRED:_

+ College Degree

+ Cross payment multi -channel fraud experience.

+ Analytic experience

+ VISA, MasterCard charge-back experience, familiarity with NACHA rules and the UCC.

+ 3 years Card, Check, ACH, Wire or any combination of fraud operations experience

Work Environment

+ Normal office environment

Compensation Range:

$44,790.00 - $86,510.00

_The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information_

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

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