"Alerted.org

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Enterprise Communications & MarTech Experiences (ECMX) is a global organization within American Express that powers high-quality, efficient, and user-centric digital experiences.

We’re seeking a Senior Analyst – Digital Product Management to support our Frictionless Conversion Journey Capabilities that play a pivotal role in delivering best in class user experience and deliver impactful business outcomes across multiple digital channels.

This role is ideal for a well-rounded generalist who thrives at the intersection of business and technology — someone who can connect strategy to execution, translate complex needs into actionable deliverables, and envision end-to-end business outcomes across multiple stakeholder groups.

The Senior Analyst will partner closely with Product Managers, Technology, and cross-functional teams to support product enhancements, oversee user experience research, user enablement, manage experience KPI, artifacts and documentation, as well as supporting risk and compliance alignment for key marketing platforms.

Core Responsibilities:

1. Product Management & Delivery

+ Support the product strategy and roadmap for Frictionless Conversion Journey capabilities suite.

+ Work with business stakeholders to gather and refine requirements and translate them into clear user stories and acceptance criteria for technology teams.

+ Partner with Engineering, QA, and Architects to ensure features are prioritized, well-defined, and delivered on schedule.

+ Manage product backlogs, sprints, and progress tracking using JIRA or Rally.

+ Collaborate across Marketing, Compliance, and Tech to ensure high quality end-to-end delivery of campaigns.

2. **User Support & Documentation**

+ Act as a first-line contact for internal users, assisting with onboarding, troubleshooting, and self-service enablement.

+ Maintain and enhance product documentation and related repositories, ensuring clarity and accuracy.

+ Identify recurring user pain points and proactively propose product or process improvements.

3. **Analytics & Performance Tracking**

+ Support the tracking of KPIs for adoption, usability, and campaign success.

+ Partner with analytics teams to translate platform data into insights that inform roadmap and optimization opportunities.

4. **Risk & Compliance Management**

+ Assist in managing platform risk, compliance reviews, and Platform Health activities.

+ Ensure adherence to internal controls and accessibility standards (ADA, WCAG).

5. **Cross-Functional Partnership**

+ Communicate effectively with diverse stakeholders to connect technical details to business value.

+ Influence without authority, ensuring alignment across multiple teams and regions.

+ Think holistically across products and experiences, envisioning end-to-end customer and business outcomes.

Minimum Qualifications:

+ Bachelor’s degree in a related field or equivalent work experience.

+ 2 years of experience in product management, digital marketing, or technology delivery.

+ Strong understanding of the product development lifecycle and Agile principles.

+ Experience with JIRA, Rally, and Confluence tools.

+ Self-starter with a strong customer centric mindset.

+ Strong communicator, ability to articulate and convert business requirements into technology-ready features and stories.

+ Excellent analytical, organizational, and communication skills.

+ Proven ability to manage multiple priorities and influence without direct authority.

+ Experience collaborating across business and technology as one team to deliver shared outcomes.

Preferred Qualifications:

+ Experience with using qualitative and quantitative data to drive product backlogs

+ Familiarity with email campaign execution, deep linking, and URL redirection frameworks.

+ A flair for customer UX and UI design

+ Exposure to or experience with API-based integrations and campaign data tracking.

+ Demonstrated passion for AI, digital innovation and continuous improvement.

+ Experience working in a Scaled Agile (SAFe) delivery framework.

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

* Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Product

**Primary Location:** US-New York-New York

**Schedule** Full-time

**Req ID:** 25021648