"Alerted.org

Employment Type:

Full time

Shift:

Day Shift

Description:

Mission Statement **:**

•We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision:

•To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values:

•In the spirit of good _Stewardship,_ we heal by practicing _Justice_ in fostering right relationships to promote common good, _Reverence_ in honoring the dignity of every person, _Excellence_ in expecting the best of ourselves and others; _Integrity_ in being faithful to who we say we are.

Manager, Patient Access:

Manages all onsite Patient Access operations, maximizing patient throughput while gathering appropriate critical data to secure reimbursement for services rendered. Leads the redesign of processes & systems to improve overall patient experience, data integrity, & staff productivity / quality to achieve departmental goals & process outcomes. Provides scheduling, leadership, guidance & direction to staff in multiple locations; manages all aspects & employee life cycle of Patient Access staff processes & systems. Coordinates activities that may focus on pre-service / onsite patient registration/intake, medical necessity screening, point-of-service collections, dissemination of patient information, securing insurance & demographic information & financial clearance, financial counseling activities, patient bed placement, & support coverage of other departmental divisions. Serves as primary liaison regarding registration and/or any Patient Access functions & related database issues; issues related to medical record & account number assignment, data integrity, medical necessity / appropriateness of service related to bed designation; & issues related to patient signatures on consents & other intake forms. Collaborates with members of other departments to ensure best practice & issue resolutions are implemented.

Accountable for leading, guiding & directing the functional responsibilities within an area of assignment. Enable ministry-level or enterprise-wide functional strategy to address internal or external business & regulatory issues. Provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business. Collaborates with Services Areas, Regions & Health Ministries to ensure consistency & integration of strategy & operations while maintaining awareness of new industry developments & standards. Provides decision support, operations & / or optimization leadership focus.

Responsibilities

+ Responsible for the creation, implementation & oversight of the Patient Access training/education program.

+ Develops and implements training opportunities to support the business.

+ Works collaboratively across Health Ministry departments to identify gaps in performance, recommend action plans, implement new workflows & establish written protocols and procedures.

+ Coordinates with department leadership to audit colleague performance/ accuracy, identify error trends & identify training opportunities. Identifies process issues and performance gaps within individual HMs, recommends action plans & identifies improvement opportunities that will lead to revenue gains.

+ Collaborates with Health Ministry (HM) management, & Revenue Excellence Training and Deployment teams to prepare software implementation, resolution of post go-live training and system issues & implement and oversee the function’s new employee orientation training program and career development for existing colleagues.

+ Works collaboratively with Health Ministry and Trinity Health leadership teams to develop, implement & maintain a comprehensive Patient Access Training program.

+ Responsible for ongoing curriculum development, documentation, updates, and housing of standardized training documents, protocols & procedures for multiple HMs.

+ Manages training program services which includes instructor led classroom training, WebEx virtual training and eLearning modalities.

+ Oversight of local Health Ministry training specialists to ensure all Patient Access colleagues exhibit general competencies in the use of legacy HIS systems, revenue cycle software applications& organizational, State & Federal regulatory rules and processes.

+ Manages health ministry Patient Access training specialists and employee life cycle

Minimum Qualifications

+ Bachelor's degree in Accounting, Business, Finance, or a related field of study or equivalent combination of education & / or experience.

+ Three (3) to Five (5) years of leadership experience within Patient Access

+ Five (5) years of relevant experience in functional areas of Patient Access such as Registration,

+ Insurance Verification/Financial Clearance, Financial Counseling, or other relevant experience.

+ Obtain national certification in HFMA CHFP or CRCR or NAHAM CHAM required within one (1) year of hire.

Additional Qualifications (nice to have)

+ Knowledge of adult learning techniques.

Physical & Mental Requirements & Working Conditions

+ Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional

+ Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional

+ Exposure to interruptions, shifting priorities & stressful situations. Frequent Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous

+ Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous

+ Perform manual dexterity activities & / or grasping / handling. Frequent Ability to climb, kneel, crouch & / or operate foot controls. Occasional Use a computer / other technology. Continuous

+ Sit with the ability to vary / adjust physical position or activity. Continuous Maintain a safe working environment & use available personal protective equipment (PPE). Frequent

+ Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines. Continuous Ability to provide assistance in the event of an emergency. Occasional

+ Direct Healthcare Services: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional Lift a maximum of 30 pounds unassisted. Occasional Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous

+ Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Occasional

+ Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional

+ Indirect Healthcare / Support Services: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional

+ Lift a maximum of 30 pounds unassisted. Occasional

+ Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional

+ Encounter a clinical / patient facing / hands on interactive work environment. Frequent

+ Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous

+ Work outdoors with variable external environmental conditions. Occasional

Pay Range: $79,248-111,696

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran