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Position Title:Graduate Student Services Specialist II

Job Group:Professional & Scientific

Required Minimum Qualifications:Bachelor’s degree and 2 years of related experience

Preferred Qualifications:Strong written and verbal communication skills

Proficient in Workday

Experience with student graduate programs

Experience in electronic record keeping

Job Description:

Summary

The Department of Food Science and Human Nutrition (FSHN) is seeking a qualified Graduate Student Services Specialist II to provide graduate student services and admissions support for current and potential graduate students. The GSSS will oversee three graduate programs, Food Science and Technology, Nutritional Sciences, and the Interdepartmental Graduate Program in Neuroscience. Working collaboratively with the Directors of Graduate Education for these programs, the GSSS will assist with recruitment, address student inquiries about the programs, enroll and manage stipend/tuition payments for accepted students, and track progress of ongoing students. The GSSS will be expected to be knowledgeable of the requirements, policies and procedures for each program and those of the Graduate College. Maintaining updated handbooks and websites, and coordinating orientation meetings is expected. Collaboration is expected with faculty across multiple departments and colleges. In addition to supporting the graduate programs, the GSSS will support student services activities for the FSHN department, including support for the student services office providing, providing reports, overseeing the scholarship process, and general office work as assigned. The GSSS will be part of the FSHN staff that works collaboratively to support the faculty in three buildings on campus (MacKay Hall, Food Science, and the Human Nutritional Sciences Building), and is expected to contribute to departmental activities, events and programs.

Example of Duties

+ Counsel and advise prospective students on how to apply for graduate program admission.

+ Support and assist faculty and current students with a wide range of issues, including stipend and tuition funding and scholarships, and meeting program and university policies and deadlines.

+ Meet with students on a variety of student issues and refer students to other resources as needed.

+ Support the student services office (in MacKay Hall) and oversee projects as assigned.

+ Collaborate with office staff in FSHN and provide assistance with departmental programs, events and activities

Level Guidelines• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems• Responds to a broad range of inquiries and requests• May provide training and/or direction to lower-level staff• May lead projects of moderate scope and complexity.• Provides guidance to students

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:PS807

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program

Original Posting Date: November 21, 2025

Posting Close Date:December 7, 2025

Job Requisition Number:R18146

By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected].

If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.