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Position Summary:

The Assistant Director supports the Program Director in overseeing day-to-day operations, supervising staff, and ensuring high-quality service delivery across the Jobs Plus program. This role is responsible for managing outreach and engagement strategies, coordinating specialized member services, and ensuring compliance with performance metrics and reporting requirements. The Assistant Director plays a key role in staff development, data integrity, and continuous improvement of program outcomes.

What You'll Do:

Program Oversight & Strategic Operations

+ Ensure ≥ 90% of program activities are delivered in alignment with contractual goals and Fedcap standards.

+ Maintain and update program policies, procedures, and training materials with 100% staff compliance.

+ Act as liaison to ensure ≥ 95% accuracy in data exchange between HRA and FedcapCARES systems.

+ Support curriculum development and implementation for new initiatives with ≥ 90% staff adoption rate

Staff Supervision & Development

+ Provide bi-weekly or monthly supervision to Career Development Specialists, Education Specialist, Employment Specialist, and Community Coaches.

+ Ensure ≥ 90% of staff receive performance feedback and professional development support quarterly.

+ Lead outreach strategy and manage Community Coaches to achieve ≥ 90% of monthly engagement targets.

+ Facilitate onboarding and training for new hires with ≥ 95% completion rate within first 30 days

Performance Management & Reporting

+ Support Program Director with monitoring program budget to ensure ≤ 5% variance from planned revenue and expense targets.

+ Oversee data reporting and ensure ≥ 95% of required metrics are submitted on time and accurately.

+ Support audit preparation and ensure ≤ 10% error rate in internal compliance reviews.

+ Analyze program performance bi-weekly and co-develop action plans with Program Director to address gaps.

+ Participate in monthly case reviews with team to assess service quality and member progress.

+ Identify and report operational issues and contribute to process improvement initiatives.

You'll be a Great Fit For this Role If:

+ You have a Bachelor’s degree or higher in Social Work, Psychology, Public Administration, or related field.

+ You bring a minimum of 2 years supervisory experience or 3 years in case management or program coordination.

+ . Experience in budget management and program operations preferred

+ . Experience working with justice-impacted individuals, public assistance recipients, and those affected by poverty

Compensation

65k-72k annually

Equal Opportunity Employer