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Compensation Amount:

45,000.00 USD Annual

Job Summary:

The Front Desk Manager oversees the daily operations of the Front Desk, ensuring exceptional guest service, departmental coordination and productivity, adherence to standards and policies, and achievement of service and financial goals. This leader supports and coaches team members, resolves guest issues, and ensures an efficient, welcoming environment.

Job Description:

ESSENTIAL FUNCTIONS

+ Ensure consistently delivery of exceptional guest service and hospitality. Oversee all daily front desk operations, ensuring efficient check-in, check-out, reservation handling, and posting accuracy.

+ Assist in planning and developing daily operations for Front Desk; monitoring and management of room inventories and rates, forecasting and analyzing sales and revenue, labor, and profit, ensuring compliance with established budget.

+ Supervise, recruit, train, coach, and schedule front desk team.

+ Resolve guest issues, complaints, and escalations promptly and professionally.

+ Partner with housekeeping, engineering, and food and beverage departments to ensure smooth operations and guest experience.

+ Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with team members, guests, clients, and vendors.

+ Foster a positive, collaborative, hospitality focused work environment.

+ Enforce and ensure safety and security policies and procedures. Report any safety issues or concerns to the General Manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

+ One to two (1-2) years Hotel Front Desk or Front Desk supervisory experience preferred.

+ Ability to work flexible schedules including days, nights, weekends, or holidays.

+ Excellent communication, leadership, and conflict resolution skills.

+ Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills.

+ Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.

+ Computer proficiency with the ability to utilize MS Outlook, Word, and Excel. Knowledge of Hilton systems a plus!

PHYSICAL AND MENTAL REQUIREMENTS

+ Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

+ Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.

+ Ability to stand for the entire work day and to climb steps regularly.

+ Reading and writing work-related documents in English.

+ Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

+ Constantly communicates and receives verbal communication with other employees in a fast-paced environment.

+ Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

+ Typical office equipment (computers, phone system, fax, copiers, scanners, among others).

+ Reservations system. POS system.

The DoubleTree Suites by Hilton Naples is part of the Hilton family of brands and by being a team member you will be able to take advantage of the Hilton Team Member Travel Program.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.