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Job Title: Field Service Manager

Job Description

The Field Service Manager is responsible for managing delivery, field repair, service, installations, and returns across multiple locations. This hybrid role involves 50% office work and 50% fieldwork, with work hours from 8 AM to 4 PM. Candidates must be comfortable commuting across the Bay Area, with mileage reimbursement initially provided and a company vehicle after the probationary period.

Responsibilities

+ Conduct business in compliance with all Environmental Health & Safety Policies.

+ Conduct periodic safety meetings and maintain safety documents and logs.

+ Manage employee health and safety through training, observations, and assessments.

+ Ensure operating standards are trained, communicated, and maintained.

+ Provide managerial oversight to branch operational employees, including Dispatchers, Transportation Coordinators, Production Supervisors, Drivers, Field Service Techs, Set Up Crews, and Branch Coordinators.

+ Manage daily assignments and duties for temporary workers and contractors.

+ Report and document Market delivery and installation.

+ Schedule deliveries and pick-ups outside of current dispatch schedules as needed.

+ Manage, schedule, and assign drivers to ensure 100% on-time pick-up and delivery targets.

+ Review deliveries and pick-ups to develop dispatch plans.

+ Coordinate fleet readiness with branch partners to meet customer demand.

+ Coordinate employees, vendors, and contractors for timely installation and removal.

+ Ensure drivers document damages at retrieval and return.

+ Monitor and document DVIR and preventative maintenance files.

+ Assist drivers with schedule or route changes.

+ Define and maintain office/administrative procedures.

+ Act as local coordinator for branch activities such as time keeping/payroll, accounts payable/receivable, and reception duties.

+ Manage one or more Branch Administrative employees.

+ Utilize Net Promoter Score feedback to identify process improvement opportunities.

+ Conduct performance discussions and training.

+ Own all DOT compliance within the assigned territory.

+ Perform other duties as assigned.

Essential Skills

+ High school diploma, GED, or 3 years of applicable experience.

+ 7 years of work experience or 2 years of experience with modular.

+ 3 years of experience managing 10 or more employees across multiple locations.

+ Experience managing a unit or departmental P+L.

+ Proficiency in MS Office, Excel, Word, and Outlook.

+ Experience working directly with customers via phone and email.

+ Strong customer service orientation and excellent communication skills.

+ Ability to follow directions and meet deadlines in a fast-paced environment.

+ Creativity in problem-solving.

+ Ability to manage multiple, changing priorities.

Additional Skills & Qualifications

+ Bachelor's degree preferred.

+ 3 years of logistics experience.

+ Experience in scheduling, route planning, and optimization.

+ Familiarity with CRM systems, preferably Salesforce.

+ Knowledge of DOT compliance and vehicle telematics.

+ Experience with Hours of Service regulations, Electronic Logging Devices, and permitting.

+ Experience negotiating with outside vendors.

Why Work Here?

The position offers generous benefits including medical, dental, vision, disability, and life insurance, paid time off, company holidays, tuition reimbursement, and a 401(k) match. Opportunities for variable pay include commissions, bonuses, performance rewards, and incentive programs.

Work Environment

This role involves working closely with the Branch Manager and Regional Manager to manage the field service team, with equal time split between office and fieldwork.

Job Type & Location

This is a Contract to Hire position based out of Fremont, CA.

Pay and Benefits

The pay range for this position is $42.31 - $50.48/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Fremont,CA.

Application Deadline

This position is anticipated to close on Dec 5, 2025.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.