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Records Management Technician III

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Records Management Technician III

Salary

$17.53 - $20.79 Hourly

Location

Boise City Hall, ID

Job Type

Full Time Regular

Job Number

23 -07339

Department

Public Works

Division

Accting/Budgeting/Procurement

Opening Date

11/21/2025

Closing Date

12/8/2025 12:00 PM Mountain

+ Description

+ Benefits

+ Questions

Summary Statement

Take the lead in keeping our department running smoothly by managing and organizing a wide range of digital and physical records. In this role, you’ll help ensure our practices meet federal, state, and local requirements while making it easy for staff to find the information they need. You’ll be a trusted resource—offering support, guidance, and training—while enjoying a balance of independence and collaboration within a friendly, supportive team.

Essential Functions

Handles complex issues and problems and refers only the most complex issues to higher-level staff. Is capable of performing all duties of a Records Technician I and II, and provides leadership, coaching, and/or mentoring to a subordinate group, as needed.

Assists others in retrieval, filing, storage and quality control of information following best management practices in the records management operation for the public works department. Ensures all records, classification of official records, documents and other media procedures meet applicable city, state and federal legal requirements. Provides department assistance and training on processing, classification and storage of documents. Sends regular communication to scanners and indexers.

Documents standards and processes for quality control of documents entering the city's documents management system. Performs quality checks and indexing of files and ensures they are imaged and indexed correctly into the city’s document imaging system. Helps monitor and analyze records data, generates reports and reviews for trends. Develops recommendations for prioritization and increased records productivity and efficiency.

Acts as a departmental resource for records retention and disposition in coordination with the city clerk’s office. Participates in city committees that address records management and document imaging. Prioritizes, researches and responds to complex public records requests (PRRs). Reviews PRR responses to ensure completeness, accuracy and cost estimates. Sends communication to customers regarding public records requests as needed.

Performs backup receptionist duties for the environmental and administrative divisions of public works. Assists with training new receptionists as required. Performs various clerical and administrative duties to support the records management program and department staff. Oversees incoming visitors, phone calls, mail coordination and maintains office operations. Reviews, proofreads and edits department documents. Helps coordinate, attend, provide support and prepare meeting agendas and minutes. Follows up on action items. Provides staff support for council action items and resolutions for public works. Drafts responses on matters for which authority has been delegated as required. Provides basic and advanced administrative support to assist management with special projects or responsibilities. Provides backup support to the front desk and the records manager.

Provides support for training on the city’s enterprise content management system to department staff, including training on records retention policies and hardware and records training in the city’s learning management system. Provides technical support and step-by-step instructions for users involving records retrieval questions, scanner issues and indexing or sweeping issues. Provides training to new team members on imaging and indexing of documents.

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Requirements

Required Knowledge, Experience, And Training

+ High school diploma or equivalent

+ 4 years of experience in records management.

Knowledge of records management theories, principles and legal requirements including retention scheduling, archiving, storage, public access and destruction; research techniques; proper business and telephone etiquette; general office administration, equipment and programs; and computer usage including related software.

Ability to: analyze record-keeping systems and identify issues and areas of improvement; read, interpret and comprehend complex legal, regulatory, procedural and/or policy material; resolve customer or citizen complaints following established policies and regulations; review, compile and analyze information to prepare reports; develop and maintain effective working relationships with city employees and the general public; communicate effectively in the English language at a level necessary for efficient job performance; and perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

Individuals must be capable of operating vehicles safely and have an acceptable driving record.

Preferred Knowledge, Experience, And Training

+ 6 years of experience in document imaging and administrative support, preferably in a public agency or governmental setting.

Knowledge of:; governmental records retention; public information laws and regulations; operation and use of electronic imaging systems; and advanced research and analysis principles and practices.

Licensing And Other Requirements

+ Valid state-issued driver’s license.

Special Requirements

Applicants must be able to pass:

+ City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

+ Driving Record Check

+ Criminal Justice Information System background check (CJIS)

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts

While performing the duties of this job the employee is frequently lifting/carrying up to 10 pounds and occasionally lifting/carrying up to 20 pounds. Also, the employee is rarely pushing/pulling up to 50 pounds. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach and grasp. Position requires hand/finger dexterity.

Working Environment

The work environment will include inside conditions, areas of dust, odors, mist and gases or other airborne matter. Employees will also drive a vehicle as part of this position.

Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.

Most positions are eligible for the general benefits listed here; firefighters, police officers, senior managers, command staff, and directors may be offered other benefit plans.

Healthcare:

+ ZERO premium medical coverage option for you and your family

+ Low-cost dental and vision options.

+ Post-employment health savings account.

Retirement and Investment Plans:

+ PERSI retirement benefits

+ 401(k) or 457b pre-tax investment options with employer match.

+ 457b Roth after-tax investment options with no match

WellBeing Program:

+ Up to $500 cash per year for participants.

+ Alternative transportation incentives.

Paid Leave – City employees receive generous paid leave:

+ 10 hours of vacation per month, and this increases the longer you stay with the City

+ 12 paid holidays every year

+ 8 hours of sick leave per month

+ 10 weeks Parental Leave

Life & Long Term Disability:

+ Basic Life insurance at no cost to you

+ Long Term Disability insurance at no cost to you

Other optional benefits:

+ Pre-tax Flexible Spending Accounts

+ Supplemental Life Insurance

+ Supplemental Disability Insurance

+ Tuition reimbursement

+ Free local bus pass

+ Corporate discount programs

+ AFLAC

+ Employee Assistance Program for short-term counseling on work, family, finances, and personal issues.

Please visit our website for further details mybenefits.cityofboise.org