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Position OverviewAt UHS, we don’t just process—we progress.

As a Tier II, HR Operations Representative Specialist, you’ll be the go-to problem solver for complex HR transactions and inquiries that go beyond routine. This role is the backbone of our Shared Services model, bridging technology, compliance, and human connection. From troubleshooting system issues to guiding managers through sensitive employee relations and benefits questions, you’ll ensure accuracy, consistency, and trust in every interaction.

If you thrive on untangling challenges, mastering details, and making HR operations seamless, join us and help turn processes into progress—because at UHS, every connection matters.

Primary Department, Division, or Unit:

Employee Relations, UHS Human Resources

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

40

Compensation Range:

$22.97 - $34.46 per hour, depending on experience

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What You’ll Do

+ Resolve complex HR transactions across benefits, compensation, employee relations, and leave administration.

+ Partner with HR Centers of Excellence and Payroll to troubleshoot and resolve issues.

+ Manage intermediate-level HR system maintenance and security assignments in Workday.

+ Conduct intake and initial investigations for employee relations cases in partnership with HRBP.

+ Research and resolve Total Rewards inquiries, including retirement deferrals, bonus administration, and PTO accuracy.

+ Support compliance activities and maintain confidentiality in handling sensitive information.

+ Provide guidance on attendance concerns, leave tracking, and eligibility for rehire.

Why UHS?

+ Be part of a mission-driven organization deeply rooted in community.

+ Work in a collaborative environment where your expertise elevates HR service delivery.

+ Enjoy opportunities for professional growth and leadership in a high-impact role.

+ A culture built on Compassion, Trust, Respect, Teamwork, and Innovation.

What We're Looking For

Education/Experience

Minimum Required:

+ Associate's degree, preferably in Human Resources, or related work experience equivalent required.

+ One year of experience in a human resources role required

Preferred:

+ Bachelor’s degree preferred

License and/or Certification

Preferred

+ PHR, SPHR, SHRM-CP, or SHRM-SCP preferred

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Ready to elevate HR operations? Apply today and let your expertise take center stage—because excellence isn't optional, it's your specialty.

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Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

•Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

•Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

•A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

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About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.

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United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.