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Job Description Summary: Please provide a brief summary of the role and the L/C/P/O for which the role will sit in.

Position Details:

Visa Sponsored Job:

No

Relocation Assistance Eligible:

No

Job Location:

Boulder, Colorado

Position Type & Term:

Full time, Regular

Compensation Range:

Hiring Range: $72,082 to $90,103

*Final salary and rates are based on education, experience, skills relevant to the role.*

Application Notes

Application Deadline:

+ This position will be posted until 11:59 pm MT on Sunday, December 7, 2025.

Required application materials: (preferably in PDF Format)

+ Resume

+ Cover Letter - Please address how your skills and experience meet the needs of this position (for more information, please refer to the Key Responsibilities and Knowledge, Skills, and Abilities sections of this job posting).

Background Checks: Conducted for candidates selected for hire. Learn more (https://www.ucar.edu/opportunities/careers/faqs) .Work Location: Regardless of flexible work arrangements, UCAR requires ALL positions to be performed within the U.S., excluding U.S. Territories.

What You Will Do

Here is a brief summary of what one would expect to be generally responsible for in this role.

Documentation & Training Development ● User-Facing Documentation: Create and maintain user guides, knowledge base articles, tutorials, videos, and/or other media to help staff effectively use IT systems and services. This includes troubleshooting guides, job aids, how-to articles, and frequently asked questions (FAQs).● IT-Facing Documentation: Develop and edit internal documentation for the IT team, such as standard operating procedures (SOPs), system architecture descriptions, and technical specifications.● Web-Facing Documentation: Write and update content for the organization & IT-related web pages, including service catalogs, policy descriptions, and announcements. Ensure all web content is current, well-organized, and follows accessibility standards.● Content Design, Development, Management, and Delivery: Serve as the Training Lead on large-scale initiatives by designing, developing, delivering, and managing all instructional content (online, packaged content, in-person, blended) and training materials, ensuring all learning programs support successful project outcomes and organizational change.

Communications ● Organization-Facing Communications: Draft and distribute communications about IT activities, including project updates, system outages, policy changes, and new service announcements. Tailor messages for different audiences, from executive leadership to general staff. Will be expected at times to present communications in meeting formats or online formats, either for general information or in a training context.● Editing and Quality Control: Edit a wide range of materials from the IT department for grammar, style, and clarity. Ensure all communications and documentation adhere to the organization's style guide and brand standards.

Strategic Support ● Content Strategy: Collaborate with the CIO and IT leadership to develop and execute a content strategy that supports the organization's IT goals.● Stakeholder Collaboration: Work closely with IT staff, project managers, and subject matter experts to gather information and produce accurate, relevant content.● Change Management: Work closely with project teams and stakeholders to provide support for IT-related change initiatives in the organization.

Who We'd Love To Join Our Team

Successful candidates will ensure their application materials speak to the following criteria:Education and Experience (Required):

• Education: Bachelor's degree in English, Communications, Journalism, or a related field.● Experience: And at least 6 years technical writing and/or editing experience, preferably in a technology-focused or research-oriented environment.● Or an equivalent combination of education and experience.

Education and Experience (Desired):

• Experience working in an academic or scientific research organization.

• Familiarity with IT service management (ITSM) and Agile methodologies.

• Experience with graphic design or video editing software to create visual aids for documentation.

Knowledge, Skills, and Abilities (Desired) ● Exceptional written and verbal communication skills, with the ability to tailor content to an audience.● Demonstrated skill in internal communications including editing, use of digital platforms, and staff engagement.● Knowledge and skill in the use of web content management systems such as Drupal, Wordpress, Interact, and other common systems.● Skill in the use of Google Workspace products, Microsoft Office products, and Adobe products.● Working knowledge of HTML and CSS.● Attention to detail, with editing and proofreading skills, and a keen eye for grammar, punctuation, and style.● Excellent project management skills, with the ability to manage multiple projects and deadlines simultaneously.● Outstanding interpersonal skills with the ability to build strong and trusted relationships and inspire confidence from internal stakeholders.● Ability to work and communicate effectively with diverse teams and individuals at all levels of the organization.● Knowledge of best practices for ensuring web accessibility across all sites.

Benefits Overview

UCAR affirms its commitment to employees through competitive benefits (https://www.ucar.edu/opportunities/careers/benefits) . In addition to medical, dental, vision, retirement, and life insurance, UCAR offers a variety of programs focused on work-life balance and professional, and personal development. These include:

+ Tuition Assistance, time off allowance to attend classes, and other professional development opportunities.

+ UCAR contributes 10% of your eligible pay into your retirement account; 100% fully vested on day one.

+ Starting minimum accrual of 20 days of personal time off each year (prorated for less than full-time positions).

+ 10 paid holidays.

+ 12 weeks of paid parental leave.

+ Short-term medical leave paid at 100% of your regular salary.

+ EcoPass for local Colorado residents to use the Denver and Boulder-area transit system at no cost.

Commitment to Job Application Fairness

Applicants are not required to provide age or age-related information and may redact information related to age, date of birth, or dates of attendance at or graduation from an educational institution from any submissions during the initial application process.

Some Final Considerations

At NSF NCAR| UCAR | UCP, you will work alongside a dedicated team of professionals conducting critical research and community outreach to solve complex Earth system science problems including climate change, air pollution, extreme weather, floods, drought, wildfires, and space weather, all with the goal of improving human life and reducing economic loss. Each of us, from scientists to the professionals who support their work, serves the public and a collaborative community of scientists in our mission to understand the complex processes that make up the Earth system, from the ocean floor to the Sun’s core.

Flexible Work

At UCAR, we are committed to supporting our mission by giving staff the flexibility to find the schedule and location that works best to maintain their own work-life circumstances and reach their full potential as professionals. Many positions within our organization are eligible for fully on-site, hybrid (three days per week) and/or flexible work hours.

Equal Opportunity Employer

UCAR is committed to providing equal opportunity for all employees and applicants for employment and does not discriminate on the basis of race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy. Whatever your intersection of identities, you are welcome at UCAR.

Export Control

All positions are required to comply with U.S. export compliance regulations and work location requirements regarding access to facilities and research systems.

Work Location

UCAR requires ALL positions to be performed within the U.S., excluding U.S. Territories.

AI Software

ChatGPT and similar AI software are powerful tools that are changing the way society receives, processes, and leverages information promptly. While we acknowledge its benefits and do not restrict leveraging it with job applications, we highly encourage a majority of the applicant material to be original work.