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Description

TEAM UP WITH US!

The Condition Monitoring Analyst is responsible for analyzing conditions monitoring data (e.g. SOS, inspections, electronic data, site conditions, equipment history) and provide relevant recommendations for the customer as indicated by the data.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO:

+ Analyze condition monitoring data gathered from:

+ SOS Fluid Samples

+ Engine/Generator Inspections

+ Electronic data from Product Link and ECM.

+ Site conditions

+ Engine/Generator repair history

+ Provide engine/generator and or operation recommendations to customer facing Dealer representatives derived from condition monitoring data.

+ Provide emergency recommendations directly to the customer.

+ Build collaborative relationships with other condition monitoring personnel (e.g. SOS interpreter) and customer facing Dealer representatives (e.g. PSSR, ESR, ISR EMC).

+ Use software tools (e.g. Microsoft Office products) to analyze condition monitoring data.

+ Use Dealer business system to extract customer and equipment repair history.

+ Provide information for condition monitoring lead tracking and resolution.

+ Prepare written reports and recommendations as required by the Dealership.

+ Communicate verbal recommendations as required by the Dealership.

WHAT YOU'LL NEED:

+ Associate's degree (A. A.) or equivalent from two-year college or technical school; or 3-5 years’ experience at a Caterpillar dealership and/or training; or equivalent combination of education and experience.

+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

+ Ability to write routine reports and correspondence.

+ Ability to speak effectively before groups of customers and/or employees.

+ Ability to apply common sense understanding to carry out detailed written or oral instructions.

+ Ability to deal with problems involving a few concrete variables in standardized situations.

+ To perform this job successfully, an individual should have knowledge of MS Office Suite software, Caterpillar dealer business system, and customer relationship management tools. Minimum six months’ experience operating a computer in Windows based environment.

WHY WORK WITH US?

+ We like to take care of business and have fun doing it!

+ We offer health, dental, vision, life, and more as a comprehensive benefits package.

+ Don’t you want to work with awesome people?

IMPORTANT INFORMATION:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles and outside weather conditions.

The noise level in the work environment is usually moderate.

Required travel up to 25%.

This position is not considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.