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Are we RIGHT for you?

The word RIGHT stands for what we VALUE: Respect, Integrity, Growth, Honesty and Teamwork.

Why join our team?

Middlesex Water Company (NASDAQ:MSEX) has been an industry leader since 1897. We promote professional and personal development in a work environment that is supportive and responsive. We understand the importance of our services and the individuals who uphold our reputation.

Joining our team means that you have a multitude of benefits that support you in and out of the workplace such as- full medical, dental, and vision benefits, 401k, paid time off, tuition assistance, learning and development opportunities, employee assistance program, and more. To learn more, please visit www.middlesexwater.com

Job Summary:

The Operations Coordinator provides comprehensive administrative and clerical support for field operations activities, including meter service, installation, replacement, and testing; construction and maintenance recordkeeping; hydrant and valve inspection programs; fire flow testing; dispatching; and final restoration coordination for excavations within the transmission and distribution system.

This position plays a key role in maintaining accurate data, ensuring timely communication with customers and contractors, and supporting the efficient execution of field service programs. Strong attention to detail, organizational ability, and proficiency in Microsoft applications are essential for success in this role.

Essential Duties and Responsibilities:

• Meter Change Coordination – Generate the annual list of meter change appointments. Contact customers to schedule appointments, prepare and send correspondence, monitor and update appointment schedules, respond to customer inquiries, and perform related data entry under the direction of the Superintendent of Distribution Service.

• Administrative Support – Perform regular data entry, recordkeeping, and filing of customer contact information, meter change/test results, and related correspondence to maintain complete and accurate department records.

• Reporting and Metrics – Compile and organize monthly work statistics, prepare Balanced Scorecards, and develop additional reports as needed to support departmental performance tracking.

• Fire Flow Testing – Process requests for fire flow information, prepare response letters, and maintain an up-to-date database of flow test data.

• Hydrant and Valve Programs – Maintain and update hydrant inspection, valve inspection, and system flushing data within established systems and timelines.

• Restoration Coordination – Generate and maintain a list of work sites requiring final restoration. Coordinate with the Company’s restoration contractor, reconcile road opening permits, work orders, and contractor invoices, and ensure proper recordkeeping and documentation of all restoration activities.

• Field Verification – Perform field visits to verify service information, meters, construction records, maintenance work, permits, and restoration information.

• Dispatching – Perform dispatching duties in accordance with the established schedule and provide after-hours or on-call coverage as required.

• Financial Processing – Process payment requisitions, prepare expense reports, and maintain related records in both electronic and paper formats.

• Project Support – Assist with special projects and assignments as directed by the Superintendent of Distribution Service and Director of Distribution.

• Workplace Standards – Maintain a neat, clean, and organized work area and demonstrate professionalism in all interactions.

Qualifications:

• Associates Degree in Business or related field.

• Minimum of 3-5 years of administrative or operational support experience, preferably in a utility, construction, or field services environment.

• Proficiency in Microsoft Office Suite, including:

o Excel: Intermediate to advanced (data entry, formulas, pivot tables, charts, and reporting).

o Outlook: Strong email and calendar management skills.

o Word and PowerPoint: Ability to create and format professional documents and presentations.

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

• Excellent written and verbal communication skills, with a strong customer service orientation.

• Ability to analyze data, generate accurate reports, and maintain detailed records.

• Familiarity with field operations or water utility systems preferred.

• Valid New Jersey driver’s license.

• Availability for after-hours, weekend, and holiday dispatching on a scheduled or call-in basis.

Compensation & Benefits:

• Salary Range: $55,355 – $83,034 annually, based on experience and qualifications.

• Total Rewards Package Includes: - Medical, dental, and vision coverage (effective first of the month after hire).

• 401(k) with company match.

• Company paid life and disability insurance.

• Paid time off and 12 paid holidays.

• Tuition assistance and professional development opportunities.

ADA / Physical and Environmental Requirements:

• This position operates in a professional office environment and routinely uses standard office equipment, including computers, phones, photocopiers, and filing cabinets.

• While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is frequently required to stand, walk, use their hands to handle or feel, and reach with their hands and arms.

• The employee must occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Authorization & Pre-Employment Requirements:

Candidates must be authorized to work in the United States. All candidates must successfully pass a drug screen, pre-employment physical, background check, and possess a valid driver’s license in good standing (if required for the position).

Commercial Driver’s License (CDL) Positions:

For positions requiring a Commercial Driver’s License (CDL), the use of marijuana (including medical marijuana) or any controlled substances, whether prescribed or otherwise, is strictly prohibited under Federal Motor Carrier Safety Administration (FMCSA) regulations of the U.S. Department of Transportation (DOT). Such use is a violation of federal law and will disqualify candidates from CDL-required positions.

Pay Transparency:

This job posting complies with the New Jersey Pay Transparency Law (effective June 1, 2025), which requires employers to disclose salary ranges, benefits, and other compensation in job advertisements.

Recruitment Fraud Alert:

We have noticed an increase in recruiting impersonations across the industry, where scammers attempt to obtain candidates’ personal or financial information through fake interviews and offers.

All legitimate communications from Middlesex Water Company and its subsidiaries will originate from the following email domains: @msg.clrco.com or @clearcompany.com.

Any outreach claiming to be from Middlesex Water Company or its subsidiaries that does not come from these domains should be ignored.

Equal Employment Opportunity:

Middlesex Water Company and its subsidiaries are Equal Opportunity Employers and are committed to creating an inclusive environment for all employees.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.

Applicant Communication:

Please note: No phone calls, please.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.