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Operations Analyst – HR Employment Testing – (Represented)

Job ID: 13841

Business Unit: MTA Headquarters

Regular/Temporary: Regular

Department: Workforce Testing

Date Posted: Nov 21, 2025

Description

JOB TITLE:

Operations Analyst – HR Employment Testing – (Represented)

SALARY RANGE:

$ 45,125 - $75,208

DEPT/DIV:

Workforce Testing

SUPERVISOR:

HR/Manager – Manager, Testing

LOCATION:

2 Broadway

HOURS:

8 Hours Per day

*This position is represented by the Transportation Communication s Union (TCU)*

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Position Objective:

The purpose of this position is to administer and support activities and process transactions for the Human Resources Employment Testing areas.

Responsibilities:

+ Gather, validate, and maintain data and other transaction inputs.

+ Gather forms and track status.

+ Enter transactions in PeopleSoft and the service request management tool.

+ Retrieve, index, and review scanned documents and forms.

+ Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to assigned inquiries.

+ Integrate across BSC teams to document, research, and resolve basic issues and errors as assigned. Understand when to resolve or escalate to a supervisor.

+ Perform/support cyclical processing and period-end activities.

+ Complete assignments as delegated by the supervisor.

+ Comply with MTA and BSC policies, practices, and procedures.

+ Develop and update operating procedures and training materials as needed.

+ Understand the MTA and BSC vision, including how individual responsibilities fit i nto the long-term strategies.

+ T rack and report the status of work.

+ Maintain an appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge.

+ Support other team members as appropriate.

+ Ensure that all assignments are completed with the highest quality and within agreed upon Service Level Agreement guidelines and Key Performance Indicator targets.

+ Support additional Employment functions as needed, i.e., civil and non-civil service processing, UCM, Siebel, etc.

+ Adhere to the team budget.

+ Identify and implement continuous improvement initiatives as assigned.

+ Participate in user groups as necessary.

+ Identify and document input to the knowledge management tool.

+ Administer testing operations for Metro-North, MTA Police, MTA Audit & MTA Inspector General.

+ Assist with interpreting the Agency testing needs.

+ Prepare for exams, including reviewing booklets, & supporting document validation.

+ Follow up on customer inquiries, perform research, and resolve issues.

+ Update testing materials, including answer keys and test grading software.

+ Make transaction entries in PeopleSoft and the service request management tool.

+ Assist with audits for various exams and the grading system.

+ Gather, validate, and maintain data and other transaction inputs; gather forms and track status.

+ Enter transactions in PeopleSoft and the service request management tool.

+ Retrieve, index, and review scanned documents and forms.

+ Receive, analyze, research, and seek a resolution to assigned customer inquiries.

+ Document, research, and resolve basic issues and errors as assigned.

+ Perform/support cyclical processing and period-end activities.

+ Complete assignments as delegated by the supervisor; support other team members as appropriate.

+ Maintain an appropriate level of process, functional, and technical knowledge, and participate in training.

+ Ensure that all assignments are completed with the highest quality and within the Service Level Agreement.

+ Identify continuous improvement initiatives as assigned; participate in user groups as necessary.

+ Run reports to manage, monitor, and provide HR metrics.

Knowledge/Skills/Abilities:

Required

+ Possess specific work experience for HR Employment.

+ Working knowledge and use of PeopleSoft or related database software.

+ Ability to work in a team environment.

+ Ability to process requests consistently with general supervision.

+ Ability to assess problems and promptly resolve or identify an appropriate team to resolve.

+ Strong oral and written communication skills.

+ Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization

+ Strong time management skills and the ability to manage individual assignments

+ Strong attention to detail

+ Ability to handle sensitive situations and maintain a high degree of confidentiality.

+ Must be willing and able to lift up to 30 pounds.

+ Ability to travel to multiple locations.

+ Ability to operate testing equipment.

Preferred

+ Understanding of MTA HR policies and procedures.

+ Familiarity with performance metrics and the ability to meet identified targets.

+ Working knowledge of service request management tools.

+ Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications.

Education and Experience:

Required

+ High School Diploma or GED.

+ HR Employment Testing or related area (scheduling test candidates, administering tests, processing, and calculating test scores, generating test letters and reports, etc.)

+ Minimum three (3) years of experience in HR, Employment data processing, or other related area.

Preferred

+ Bachelor's degree or Associate's degree with relevant experience in Business or related field

+ Shared Services experience

Other Information

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites .

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.