• Systems Administrator - Level 5 (TCU)

    MTA (New York, NY)


    Systems Administrator - Level 5 (TCU)

     

    Job ID: 13839

     

    Business Unit: MTA Headquarters

     

    Regular/Temporary: Regular

     

    Department: Server & Storage Ops

     

    Date Posted: Nov 21, 2025

    Description

    JOB TITLE: Systems Administrator - L e v e l 5 (TCU)

     

    SALARY RANGE: Level 5 – Min: $86,703 Max: $123,862

     

    DEPT/DIV: Information Technology

     

    SUPERVISOR: Manager of Compute r Services

     

    HOURS OF WORK: 9:00 am - 5:30 pm (7.5 hours/day) or as required )

     

    This position is eligible for telework, which is currently two day s per week. New hires are eligible to apply 30 days after their effective date of hire.

    Opening :

    The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

    Summary:

    The primary purpose of this position is to provide technical support to MTA ’s computer server hardware, operating system software, and storage area network environment, including installation and maintenance of highly complex computer equipment and software configurations.

    Responsibilities / Accountabilities :

    + Install and oversee the configuration and troubleshooting of complex hardware and/or software solutions supporting MTA ’s server and storage environment to ensure that all MTA application and system availability targets are met .

    + Configure and install servers for various functions, including but not limited to application servers, database servers, domain controllers, web servers, and storage area networks.

    + Work with database administrators, network administrators, help desk staff, and other IT technical resources to coordinate server and storage infrastructure requirements and analyze/troubleshoot issues as they arise.

    + Ensure all required system documentation and record keeping requirements associated with maintaining and controlling IT assets are completed accurately, timely, and in accordance with MTA policies and procedures and department requirements.

    + Lead the evaluation of new products and technologies and provide input into the overall impact of introducing the technology in the MTA environment.

    + Guide less senior technicians and staff in the performance of their tasks.

    + Plan , design, engineer, and document solutions and standards to be applied within the IT department.

    + Lead the planning and coordination of tasks associated with the installation of server and storage technology.

    Required Qualifications:

    + A dvanced knowledge and familiarity with installing, maintaining, and troubleshooting computer server hardware, operating system software, and storage area network equipment.

    + Ab ility to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.

    + A bility to read and understand schematic diagrams, technical manuals, and documentation such that supported equipment and software can be maintained with minimal training.

    + Strong oral and written communication skills.

    + Strong analytical skills.

    + Demonstrated experience providing technical direction to less senior staff members.

    + Strong people skills and proven leadership experience .

    + Demonstrated experience in planning activit ies and providing advanced technical direction to less senior staff members.

    + Must be able to move and lift up to 2 5 lbs. of equipment such as monitors, keyboards, CPUs, printers, laptops, firewalls, etc.

    + Must demonstrate highly developed knowledge of current industry standard IT technologies and market trends.

    + Demonstrated ability to plan, present, and apply complex technology solutions to solve critical business requirements effectively and efficiently.

    + Proven experience working with senior-level staff contributing to both short-term and long-term technology related planning strategies.

    Required Education & Experience :

    + Bachelor’s degree in Computer Science , Information Technology, or related discipline; or a minimum of 12 years’ experience installing, maintaining, administering, and supporting computer hardware and operating systems software such as Windows, HP-UNIX, LINUX, VMware, ESX, or Active Directory.

    + Must possess a minimum of 10 years’ experience with maintaining and supporting computer hardware, operating systems, software, networking protocols, internet technology, and Windows services.

    OTHER INFORMATION:

    Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

     

    Equal Employment Opportunity

     

    MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

     

    The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.