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Worker Type:

Regular

Job Highlights:

Shape the Future of Revenue Cycle Operations – Join Us as an Instructional Designer! **this is a remote role**

We’re looking for a Revenue Cycle Instructional Designer to create innovative learning experiences that drive operational excellence. If you have a passion for instructional design, healthcare systems like Epic, and continuous improvement, this is your chance to shine!

What you will do:

+ **Design & Develop** : Create engaging learning content and programs that improve Revenue Cycle performance, including leadership development and team-building initiatives.

+ **Deliver Training:** Facilitate instructor-led, teachbacks, train the trainer, and virtual classes on technical tools such as Epic, OnBase, vendor platforms, and electronic eligibility verification systems.

+ **Analyze Needs** : Conduct training needs assessments to identify skill gaps and tailor solutions that align with business objectives.

+ **Support Transformation** : Drive adoption during new system implementations and process changes.

+ **Evaluate & Improve:** Monitor learner progress, conduct post-training evaluations, and continuously refine curricula using best practices and emerging technologies.

+ **Collaborate:** Partner with management and subject matter experts to design solutions that meet operational goals.

+ **Innovate:** Stay ahead of learning trends and apply adult learning principles to create impactful experiences.

What We’re Looking For

+ Education: Bachelor’s degree or equivalent combination of education and experience.

+ Experience: Minimum of 3 years in instructional design, training, or education—preferably within Revenue Cycle or healthcare operations.

Skills:

+ Strong knowledge of adult learning principles

+ Expertise in instructional design and curriculum development

+ Proficiency with Epic and related Revenue Cycle tools

+ Excellent communication and facilitation skills

+ Ability to manage multiple projects and adapt to evolving priorities

Why Join Us?

+ Be part of a team that values innovation, collaboration, and continuous improvement.

+ Make a measurable impact on operational efficiency and staff development.

+ Enjoy opportunities for professional growth in a dynamic healthcare environment.

Ready to transform learning and drive success? Apply today!

**Remote work:** This position may be eligible for remote work in accordance with SSM policies. Note that remote work is not permissible in some states; Human Resources should be consulted for additional information and guidance.

*Candidates must reside in MO, IL, OK, or WI

Job Summary:

Designs, develops, and delivers content programs that improve Revenue Cycle organizational effectiveness including transformation for a department or entity, leadership development, team building, and continuous improvement.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

+ Collaborates with departments to provide continuous improvement through training and education.

+ Responsible for planning, developing, and presenting effective skills training, technical instruction, and education materials for staff members within Revenue Cycle (technical instruction includes efficient use of Epic, On-Base, vendor websites, electronic eligibility verification or other tools that support the revenue cycle process).

+ Conducts training needs analysis based on job tasks and skills, to ascertain training needs.

+ Develops and delivers training curriculum to support revenue cycle operations and business processes using a variety of delivery formats including traditional instructor-led training, and virtual classes.

+ Supports new system implementations.

+ Conducts ongoing evaluations and assessments to ensure program effectiveness and recommends and implements modifications. Monitors course participants' progress throughout assigned courses. Conducts post-training evaluations and analyzes results. Updates curricula and explores new materials for program participants.

+ Applies knowledge of adult learning principles to create various types of learning content.

+ Collaborates with management and subject matter experts to understand desired performance, assess learning needs, and develop appropriate training solutions.

+ Stays current on best practices, evolving learning trends, instructional methods/techniques, and emerging technologies.​

+ Performs other duties as assigned.

EDUCATION

+ Bachelor's degree or equivalent combination of education and experience

EXPERIENCE

+ Three years' experience

PHYSICAL REQUIREMENTS

+ Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

+ Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

+ Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

+ Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

+ Frequent keyboard use/data entry.

+ Occasional bending, stooping, kneeling, squatting, twisting and gripping.

+ Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

+ Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

+ None

Department:

8700000033 RCM Leadership

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

+ **Paid Parental Leave** **:** we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

+ **Flexible Payment Options:** our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

+ **Upfront Tuition Coverage** : we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits (https://jobs.ssmhealth.com/us/en/benefits)

_SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_ _pregnancy, veteran status_ **_,_** _or any other characteristic protected by applicable law. Click here to learn more. (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?\_ga=2.205881493.704955970.1667719643-240470506.1667719643)_