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Clerical Support Aide II

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Clerical Support Aide II

Salary

$30,158.79 Annually

Location

Jacksonville, FL

Job Type

Civil Service

Job Number

2026-06858

Department

MILITARY AFFAIRS AND VETERANS

Opening Date

11/21/2025

Closing Date

12/7/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Job Description

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!

The Military Affairs and Veterans Department is actively seeking a Clerical Support Aide II.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This is entry level clerical support work performing varied typing, data entry, filing, maintaining supplies, assisting customers; and reviewing, processing, and maintaining various fees, files, records, legal documents, information, and materials. Work requires a knowledge of office practices and procedures which involve the operation of standard office equipment such as a personal computer, copier, scanner and calculator and which can be learned on the job within several months. Contacts require courtesy, tact, and effectiveness in dealing with others, and include contacts to request or provide information, ask questions or obtain clarification. The work is performed following established routines, procedures and standing instructions, and although patterned, some variation in the sequence and choice of procedures used is permitted based on situations encountered in the workplace. Work is normally performed in an office environment though the employee may be required to deliver or pick up mail, documents, supplies or materials. The physical demands consist mainly of moving from one work location to another, sitting, or standing at a workstation for extended periods of time, using standard office equipment on an ongoing basis, and dependent upon assigned work location, may be required to lift light objects weighing up to fifteen (15) pounds. The work is performed under general supervision where the work assignments are subject to instructions and established work routines, and the worker is given latitude to rearrange the sequence based on changing work situations or workflow.

Examples of Work

+ Receives, processes, records, indexes and/or files varied materials, files, documents, fees, and records.

+ Responds to inquiries and complaints from the general public and interprets and explains departmental policies and procedures to customers.

+ Gathers information and assists the general public in completing required forms and documents.

+ Types correspondence, memoranda, reports, records, orders, and other office documents from sources such as drafts, notes, and other instructions.

+ Reviews documents and files for completion and accuracy and routes to proper sources.

+ Establishes, retrieves, and maintains records and files.

+ Enters information or data to personal computer or computer terminal screen following established procedures.

+ Maintains files and documents with coding systems, out-cards, tab guides, and other controlling devices.

+ Order supplies and prepares purchase orders.

+ Maintains inventory records and stock for assigned work area.

+ Makes written reports and fills out forms as necessary.

+ Operates standard office equipment such as a personal computer using word processing, spreadsheet, database, and related software, copier, scanner, and calculator.

+ Picks up and/or delivers a variety of mail, documents, materials, and supplies which may require operation of a motor vehicle.

+ Greets the public and answers the phone.

+ Demonstrates proficiency in the City of Jacksonville’s competencies.

+ Performs related work as required.

Knowledge, Skills and Abilities

+ Knowledge of office practices and procedures.

+ Knowledge of Business English.

+ Ability to match names and numbers.

+ Ability to file both numerically and alphabetically.

+ Ability to communicate effectively.

+ Ability to follow oral and written instructions

+ Ability to read, understand, and apply job related materials.

+ Ability to transcribe legibly and neatly.

+ Ability to perform basic mathematical calculations.

+ Ability to establish and maintain effective working relationships.

+ Ability to operate standard office equipment such as a personal computer using word processing, spreadsheet, database, and related software, copier, scanner, and calculator.

+ Dependent upon assignment, ability to operate a motor vehicle or the ability to travel between various locations to meet the assignments of the position.

Open Requirements/Supplemental Information

+ Ability to read, write and communicate in English.

+ Must be able to operate a computer utilizing word processing and spreadsheet applications.

+ One (1) year of education and/or experience in clerical work - preferred.

LICENSING/CERTIFICATION/REGISTRATION:

+ Depending on assignment, may be required to have a valid Florida Class E Driver's License prior to appointment and which must be maintained during employment in this class.

+ Depending on assignment, must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville Certification as a Public Driver.

OTHER REQUIREMENTS:

+ The probationary period for this class is six (6) months.

+ Depending on assignment, this classification performs safety-sensitive functions and is subject to pre-employment, random and other drug/alcohol testing programs as set forth in the City of Jacksonville's Drug Free Workplace Policy (0401).

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.coj.net . A work history is required for all employment/volunteer work on which qualifications are based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. Be sure to add coj.net to your safe senders list to ensure you receive email notifications. You may also track the status of your application and see notifications by logging into your account.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: [email protected]

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

www.coj.net/benefits

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

+ Yes

+ No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

+ Yes

+ No

03

The budgeted annual salary for this position is $30,158.79. This is not negotiable. If selected, would you be willing to accept this position at this salary? (Civil Service positions have a 5% increase after successfully completing probation.)

+ Yes

+ No

04

This position is located in an office and is not a remote location.

+ I have read and understand the above statement.

05

Do you understand this classification performs safety-sensitive functions and is subject to pre-employment, random and other drug/alcohol testing programs as set forth in the City of Jacksonville's Drug Free Workplace Policy (0401)?

+ Yes, I have read and understand the statement above.

+ No

06

Do you have the ability to speak, read and write English?

+ Yes

+ No

07

One year of education and/or experience in clerical work is preferred. Do you have this education and/or experience?

+ Yes

+ No

08

Are you able to operate a computer utilizing word processing and spreadsheet applications?

+ Yes

+ No

09

Provide a detailed description (at least 3-4 complete sentences) of your experience.

10

Indicate the organization(s) you worked for where you gained this experience.

11

Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.

+ FL Class A Commercial Driver License (CDL)

+ FL Class B Commercial Driver License (CDL)

+ FL Class C Commercial Driver License (CDL)

+ FL Class E Driver License

+ GA Standard Driver's License

+ GA Class A Commercial Driver's License (CDL)

+ GA Class B Commercial Driver's License (CDL)

+ GA Class C Commercial Driver's License (CDL)

+ License from another State.

+ Learner Permit

+ My license is currently invalid.

+ I do not possess any type of Driver's License.

12

If you have a State of FL license, does your license currently have one or more of these restrictions?

+ C or 1 - Business Purpose Only

+ D or H - Employment Purposes

+ P or 2 – Probation Interlock Device

+ S or I – Other Restriction

+ Two or more of these restrictions.

+ I have an out of state license.

+ None of the above.

13

Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?

+ Yes

+ No

14

Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?

+ Yes

+ No

15

Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?

+ Yes

+ No

16

I consent to the City of Jacksonville using the driver's license information I have provided to access a driver's license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.

+ Yes, the City of Jacksonville has my consent to check my driver's license.

+ No, I do not wish to give consent to the City of Jacksonville to check my driver's license.

+ I do not possess a valid driver's license.

17

Provide your full Driver's License or Identification number. For out of state license, please include the state. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.

18

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference

+ Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.

+ No, I am not claiming veterans preference and this does not apply to me.

Required Question

Employer

City of Jacksonville

Address

117 W. Duval St. Suite 100 Jacksonville, Florida, 32202

Website

http://www.coj.net/departments/employee-services.aspx

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