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Judicial Operations Supervisor (D5 112534 Small Claims)

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Judicial Operations Supervisor (D5 112534 Small Claims)

Salary

$58,219.20 - $92,040.00 Annually

Location

Des Moines - 50309 - Polk County, IA

Job Type

Full-time

Job Number

26-01395

Agency

444 Judicial

Opening Date

11/21/2025

Closing Date

12/1/2025 11:59 PM Central

LinkedIn Tag

#LI-DNP

Point of Contact

[email protected]

To Apply

Candidates need to submit a NEOGOV application, and attach PDF versions of the cover letter and resume. All applicants are subjected to a criminal background check. The Iowa Judicial Branch is an EEO/AA and E-Verify employer.

+ Description

+ Questions

Job Description

The Iowa Judicial Branch, Fifth Judicial District, is seeking a Judicial Operations Supervisor to oversee clerk operations for the Small Claims/Mental Health division of the Polk County Clerk of Court in Des Moines, Iowa.

This role is responsible for directing the daily activities of the clerk’s office within these divisions, managing staff workload and priorities, ensuring accurate and efficient case processing, and maintaining the integrity of court records in accordance with the Iowa Code.

The ideal candidate will demonstrate strong organizational and time management skills, exceptional attention to detail, and the ability to communicate effectively in person and by phone with judicial officers, attorneys, court users, agencies, hospitals, law enforcement, and the public. The candidate must be able to de-escalate sensitive situations, solve problems independently, and protect confidential and sensitive information.

What’s in it for you:

+ Collaborative, positive professional work environment

+ Opportunities to make a widespread difference in the Iowa communities

+ Excellent benefits package

+ Paid Holidays/Vacation/Sick Leave

+ Iowa Public Employees’ Retirement System (IPERS) plan

+ Employee discount program

+ Employment with the Iowa Judicial Branch may qualify for the federal student loan repayment program

The pay range for this position is $58,219.20 - $92,040.00 annually. This is an FLSA-exempt position. The starting salary for new state employees is expected to be at the base of the pay range. Adjustments may be made if the successful candidate has relevant experience.

Position classification is determined as the ‘best fit’ of the duties assigned to and performed by a position. This position is classified as a Judicial Operations Supervisor as summarized below.

Summary

Supervise efficient judicial operations, including managing resources, scheduling, and workload of employees engaged in supporting judicial operations.

Examples of Duties and Responsibilities

+ Supervise and evaluate the work of subordinates; enforce personnel policies and procedures such as training and coaching employees; manage work schedules, time-offs, and leaves; conduct performance evaluations; manage all hirings for this division and follow disciplinary and grievance procedures.

+ Assist the Clerk of District Court in carrying out the responsibilities per Iowa Code.

+ Oversee daily operations and workload, establish priorities, and develop standards and deadlines.

+ Perform office management duties and effective resource management.

+ Examine court documents, orders, rulings, files, and related material for completeness and accuracy. Detect backlogs in document processing and implement effective solutions.

+ Develop, implement, and monitor guidelines, procedures, training, and feedback on efficient judicial operations.

+ Provide customer service by responding to inquiries from the general public, attorneys, judicial officers, and court employees.

+ Coach team members through challenging customer service issues, anticipate escalation, and take over customer service when needed.

+ Other duties as assigned.

Knowledge, Skills, and Abilities

+ Knowledge and understanding of court operations and case flow management.

+ Ability to be flexible and adapt to changes in policies, procedures directives, and amendments to laws and rules.

+ Ability to secure confidential information and maintain confidentiality.

+ Basic computer database and software skills.

+ Ability to proofread materials for grammatical, punctuation, and spelling errors.

+ Ability to prioritize work and meet deadlines.

+ Verbal and written communication skills.

+ Problem-solving and critical thinking skills.

+ Attention to detail.

Reliable transportation and the ability to travel.

This is a non-merit position with the Iowa Judicial Branch. Candidates must follow the instructions in the "To Apply" section.

Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.

Minimum Qualification Requirements

The incumbent must meet the minimum requirements to qualify for the position.

+ High school diploma (or high school equivalency diploma)

+ Four (4) years of professional office experience in business, government, legal, or closely related experience.

+ Two (2) years of experience in customer service.

Education cannot be substituted for customer service experience.

Experience may be substituted with related education on the basis that successful completion of thirty (30) semester hours or academic equivalent equals one year of experience.

Additional Information

May be designated to give bond per Iowa Code §602.8101.3

Preferred Qualifications

+ Experience with supervision.

+ Experience with court or legal process or terminology.

+ Experience leading change.

+ Experience with Microsoft Office and learning proprietary software.

The Iowa Judicial Branch is an Equal Opportunity/Affirmative Action employer. Applicants may review the Equal Employment Opportunity Utilization Report from the Iowa Judicial Branch website as part of our commitment to transparency and compliance with federal and state regulations.

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the Iowa Judicial Branch.

+ Yes

+ No

02

PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Ace of 1938, as amended, 22 U.S.C. S611 et seq?

+ Yes

+ No

03

Please explain any gaps in your employment history?

04

Have you ever received a disciplinary suspension, been asked to resign, or discharged from a job? If yes please explain below.

05

What is your minimum salary requirement?

06

List any professional licenses you hold:

07

Your application for employment with the Iowa Judicial Branch will generally be treated as confidential under Iowa Code section 22.7(18). However, if you consent to allow Judicial to treat it as a public record per Iowa Code section 22.7(18)(a), please check "Yes, I consent" below.

+ Yes, I consent

+ No

08

Iowa Judicial Branch Employees ONLY: Have you completed the Iowa Judicial Branch LinkedIn Learning Leadership and Professional Development Certification?

+ Yes

+ No

Required Question

Employer

State of Iowa

Agency

444 Judicial

Address

Iowa Judicial Branch Building

1111 E Court Ave

Des Moines, Iowa, 50319

Website

http://www.iowacourts.gov/

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