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Job Description

Nordstrom Card Services is the consumer card division of Nordstrom Inc., a successful fashion retailer. Nordstrom Card Services Visa co-brand and private label credit and debit cards for Nordstrom customers. We play a strategic role in Nordstrom’s success by driving increased loyalty and sales growth through compelling product offerings backed by superior customer service. Being an outstanding place to work also plays a significant role in our success. Nordstrom has been recognized as one of America’s top 100 employers by Fortune magazine for every year since Fortune launched the list in 1998, thanks in part to our focus on striving to deliver exceptional customer service and our promote from within philosophy.

Nordstrom is looking for a versatile Program Manager 2 r esponsible for leading the execution and delivery of strategic Nordstrom Credit product initiatives. This role focuses on enhancing the customer experience and driving measurable impact that contributes to Nordstrom’s overall success.

Position is Hybrid , located in Seattle, WA area.

Key Responsibilities

+ Own and manage the execution schedules and delivery of credit projects and ensure project deliverables meet strategic objectives .

+ Collaborate ef fectively with Bank partners and with cross - functional partners across the organization, such as Platform configuration teams, Vendors, Marketing, Analytics, Risk, Legal, Compliance, and Product Management , to define and align on business, tech nology , risk, and operational requirements while meeting key milestones and timelines.

+ Leverage industry insights and market trends to identify opportunities for innovation, drive continuous improvement, and optimize the performance of credit products.

+ Identify contingency plans where needed to mitigate any risks and remediate incidents in partnership with multiple teams as required .

+ Report validation of implementations to various stakeholders across bank partner and Nordstrom.

+ Contribute to the analysis of project results by sharing key operational data and learnings.

+ Participate in the annual, quarterly, and monthly planning efforts.

Requirements

+ A Bachelor’s degree and/or 6+ years of related experience (e.g., program/project management, business administration, communications, consulting, marketing and customer experience

+ Experience in project management and leading through influence in complex fast-paced environments with progressively larger responsibility.

+ Experience in credit cards and/or payments a big plus.

+ Demonstrated ability to engage with business leaders, vendors and peers through effective written and verbal communication and strong interpersonal skills.

+ Can anticipate and adapt to new situations and/or changing demands and respond proactively to enhance the customer experience.

+ Ability to manage ambiguity by creating structure, process, and prioritization

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.

• 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$92,000.00 - $155,000.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_17-19.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!