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Job Description

As a Senior User Acceptance Test Analyst on our Loyalty Operations Team in Marketing, you will be the final gatekeeper of quality before new systems, features, or processes reach our customers & internal users. You’ll work closely with cross-functional teams to ensure that business requirements are met, customer experiences are optimized, and operational excellence is achieved. Your work will directly impact how our organization delivers value through technology and process innovation across all customer touchpoints.

A day in the life…

+ Lead planning, design, & execution of end-to-end UAT for complex, cross-functional projects ensuring activities are completed according to project schedule

+ Translate business requirements into detailed UAT scenarios & test cases

+ Collaborate with project teams; product managers, developers, QA teams, internal & external business stakeholders to validate functionality & performance

+ Partner with Technical Project/Program Managers; to integrate UAT process & standards into project life cycle (agile & waterfall methodologies), status updates & communication process

+ Identify, document, & track defects; ensure timely resolution & retesting

+ Provide clear & concise status updates, test metrics, validations & final sign-off recommendations

+ Advocate for the end user by ensuring usability, accessibility, & business alignment

+ Continuously improve UAT processes, tools, & standards across the organization

+ Regularly collaborate outside the immediate team to solve problems & establish best practices

+ Mentor junior analysts & contribute to a culture of quality & accountability

You own this if you have...

+ Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience)

+ 5+ years of experience in UAT, business analysis, or quality assurance

+ Strong understanding of software development lifecycles (Agile, Waterfall)

+ Exceptional analytical, problem-solving, and decision-making skills

+ Excellent communication & stakeholder management abilities

+ Experience with test management tools (e.g., JIRA, TestRail, HP ALM)

+ Ability to work independently & manage multiple priorities in a fast-paced environment

+ Must demonstrate sound decision-making & ability to react quickly under pressure

+ Sharp attention to detail with strong ability to prepare presentations, lead meetings & drive to productive outcomes

+ Ability to think end-to-end & position complex business solutions with consideration for impact on all relevant business functions as a whole

+ Demonstrated experience in project management leading large testing programs including test strategy / plans, test cases, requirements traceability, developing test schedules & resourcing testing teams with proven track record of delivering high quality work under tight timelines

+ Experience in retail, credit and/or loyalty program systems is a nice to have

+ Familiarity with automation tools or scripting for UAT is a plus

+ Certification in ISTQB, Six Sigma, or similar quality frameworks is a plus

#LI-Hybrid

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.

• 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$92,000.00 - $155,000.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_17-19.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!