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Summary The Recreation Assistant is responsible for assisting in the daily operations and facility usage across all athletic centers at the Brigade Sports Complex, NABSD, to ensure customer satisfaction in a safe, clean environment by performing necessary work and supervision of team members. A multi-faceted position in a fast-paced, exciting environment. BSC employees often learn a variety of new skills, such as driving the ice resurfacer, ice rink maintenance, skate sharpening, and racket stringing. Responsibilities The Rec Assistant works 5-8 hours morning or evening shifts, 2-4 days per week. Primarily weekend shifts, with occasional weekdays for training and events. Greet guests and members of the facility and provide customer service operations to include facility information and offerings and payment processing Manage BSC front desk phone, answer questions, schedule tennis court time, and take messages Use Point of Sale (POS) system to accept payment for facility offerings, court reservations, guest fees, member enrollments, group classes, etc. Follow daily transaction, opening and closeout procedures Monitor activities and patrons within the facility enforcing rules and policies and ensuring safe conditions, and report any unsafe conditions to the manager Provide customers service relations for scheduled birthday parties, ensure the safe and satisfied delivery of contracted requirements for the event Monitor ice skating activities within the Hockey Arena enforcing rules and policies and ensuring safe conditions, and report any unsafe conditions to the manager, issue and return ice skates to customers as required Be familiar with and ensure that BSC rules and emergency and safety procedures are followed Perform cleaning duties such as mopping, sweeping, taking out trash, and other janitorial duties as assigned Fulfill all BSC training requirements Enforce BSC rules and use decision-making skills to professionally and appropriately address rule infractions and other incidents When proper training and approvals are obtained, operate, monitor, and maintain equipment (skate sharpener, racquet stinging machine, resurfacer, ice edger, compressors, etc.) Other duties as assigned by the Assistant Operations & Front Desk Manager or Facility Supervisor The work requires moderate walking, observing, working with hands, sometimes working with equipment, and moderate to heavy lifting Work is performed in an office, various facilities, sometimes cold wet sports environment, crowded areas, and outdoors. Occasional exposure to some refrigeration chemicals (Freon, Glycol) Requirements Conditions of Employment Qualifications KNOWLEDGE, SKILLS and ABILITIES (KSAs) for this position are as follows:** Your application must include narratives for each KSA, using specific examples to demonstrate your qualifications and experience. Incumbent must meet one of the following requirements: Possess six (6) months of experience working in the sports and recreation industry (camp counselor, coach/recreational teacher or aid/assistant, sales associate in a recreation supplies shop, recreational activities coordinator, etc.); OR Successfully completed four (4) years of education beyond high school; OR Successfully completed 24 semester hours in courses related to recreation or physical education. Experience in ice rink operations and maintenance is preferred. Experience in customer service, with strong verbal and written communication skills. Demonstrated ability to multitask, adapt, be a self-starter, and be willing to learn new skills. Demonstrated ability to recognize proper identification for patrons, and enforce safety and emergency procedures. Experience using a POS (Point of Sale) system or Cash Register. Education Additional Information