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Engineering Solution Analyst

Location:

Keene, NH, US, 03431

Work Arrangement: Onsite

Markem-Imaje, A Dover Company, is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion.

The Role:

• The Engineering Solution Analyst is part of a global team of professionals in the business-critical infrastructure systems and platforms supporting the global Markem-Imaje business.

• The ESA (Engineering Solution Analyst) will perform day-to-day activities to ensure availability of the IT services for the users and more specifically to ensure the availability of the engineering R&D tools to specific users.

• ESA must follow the MI IT processes, communicate and support our outsourcing partner and 3rd party suppliers. Partnering with IT colleagues in Digital Applications, Dover Information Technology, MI Architecture/Security/Technology department and our strategic Infrastructure Services outsourcing provider and with specific MI team such as R&D, Supply Chain and Engineering.

• The ESA will ensure that support is provided within the SLAs and OLAs and will collaborate to deliver projects on time.

Job Responsibilities:

• Support users within SLAs, OLAs and KPIs.

• Work closely with other members of the team and other teams, departments, third-party companies, and Dover’s shared services to achieve the optimal service level.

• Support and help our strategic outsourcing partners on a day-to-day basis.

• Provide regular feedback to the service delivery manager on supplier, third parties, Dover’s Shared services performances with respect to operation of contracted services.

• Embrace and inspire continuous improvement in systems and process designs within Markem-Imaje and Dover’s shared services supporting MI ICT functions.

• Create documentation, report and processes when missing

• Improve and maintain the existing documentation up to date

• Where appropriate, escalate major issues to ensure an appropriate level of customer care and support.

• Ensure availability of the engineering/R&D tools by being proactive on issues, managing alarms/monitoring

• Ensure availability of the facility production tools by being proactive on issues, managing alarms/monitoring

• Build corrective action plan based on Root Cause Analysis.

• Follow the ITSM best practice processes.

• Contribute to ICT infrastructure and strategic technology change projects

• Together and in agreement with the Senior Enterprise Solutions Project Manager and the delivery manager support any planned and unplanned with short notice projects based on priorities

• Ensure that the projects are delivered on time, on budget without impacting system availability.

• Ensure cross training with the other team members

• Perform other duties as required.

Job Requirements:

• Bachelor’s degree in information systems, Computer Science, Information Technology or related field of study.

• 3+ years of professional IT experience in a substantial IT administration and support role.

• knowledge and experience with ITIL

• Good understanding of IT support/infrastructure services in an enterprise environment.

• Organizational skills paired with a hands-on mentality and independent and autonomous working approach. Identify procedural issues on your own, propose solutions.

• Proficient interpersonal skills are necessary to establish and maintain effective working relationships.

• Understanding both current and emerging technologies and supporting best practices.

• Thorough understanding of hardware/software contractual, licensing and lease agreement concepts.

• Knowledge of Linux and Windows OS (MAC is optional but will be considered a plus).

• Knowledge of networking and the OSI stack.

Knowledge, Skills, and Abilities:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint and Excel. Listen to understand input, feedback and concerns. Provides complete information in an open, honest and straightforward manner. Responds promptly and positively to questions and requests.

Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Markem-Imaje business. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Use technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.

Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner.

Provides Initiatives and work with autonomy: Acts with speed and propose initiatives. Identifies and helps remove obstacles to teamwork. Champions’ change. Build and sustain honest relationships with the team. Offer interaction and clear communication. Listens to understand input, feedback and concerns of his/her manager and teammates. Responds promptly to questions and concerns of the teammates and manager. Promotes spirit of cooperation and teamwork within his/her department. Assures a safe work environment.

Contacts (Internal and External): Heavy contact with line management, IT users and the IT team. Close contact must be maintained with representatives of firms providing data processing hardware, software and support service.

The right candidate will be aligned to our values and culture:

• Collaborative entrepreneurial spirit

• Winning through customers

• High ethical standards, openness and trust

• Expectations for results

• Respect and value people

If you believe you match our values and have the experience we’re looking for, apply! We can’t wait to hear from you!

Work Arrangement: Onsite

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 64 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition reimbursement at the maximum amount of $5,250 per employee per calendar year, business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services.

Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [email protected] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Function: