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Description

Marketing Statement:

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Job Summary: Conducts requirements analysis, configuration modification of AQS Policy Administration System to implement enhancements and Compliance changes. Troubleshoots defects reported either internally or by users’ community, find the root causes, implements and tests solutions in various environments. Recommend system and processes improvement. Configurations are done using AQS proprietary configuration tool.

Essential Job Functions:

1. Works on the configuration, development, and maintenance of enterprise contents including documents, letters and forms, and configuration of new and existing products in the insurance suits

+ ​ Works on the identification and documentation of business, functional, and technical problems

+ Conducts analysis of business requirements documents

+ Gathers and/or analyzes requirements for fixes and enhancements; develops and documents application specifications

+ Conducts research, evaluates and provides input to potential solutions, considering project constraints, organizational architecture standards, customer business processes, and emerging technologies where applicable

+ Develops work tasks, estimates, schedules, materials and plans to meet business needs

+ Communicates technical recommendations back to business analysts, subject matter experts and end users

+ Responsible for development and configuration of application systems according to provided technical specifications, design and business requirements

+ Configures AQS policy Administration System to adhere to designs supporting business requirements

+ Responsible for the design and development of documents, forms and application configuration according to provided technical specifications and business requirements

+ Develops procedures and queries for analysis and reports

+ Provides feasibility and analysis in generating ad hoc queries

+ Performs artifact reviews to ensure implementation accuracy of technical specifications and the enforcement of the best coding practices and standards during the development process

+ Ensures accuracy of the implementation through design and execution of unit testing

+ Ensures the development and maintenance of SDLC artifacts related to implementation

•2. Works collaboratively with Architects, Business Analysts, technical leads, QA teams, and subject matter experts of the various upstream and downstream systems in the design and development of solutions to meet business needs

3. Works collaboratively with unit testers and developers to identify comprehensive test scenarios

4. Supports QA and UAT execution and deployments in various environments

5. Learn and apply business rules specific to the insurance domain

6. Participates in preparation of deployment plan, troubleshoots and resolves production problems

7. Participates in planning and creation of release packages of various applications and related components, working with the release management team

8. Follows SDLC processes (e.g., change management processes, release processes, source code controls, build processes, and others), style requirements and all other procedures necessary for data and system integrity

9. Follows best practices and standards during system configuration, peers review and testing

10. Acts as a Single Point of Contact (SPOC) for business unit specific needs and works with management and internal teams to address business requests

11. Participates in on-going operational L3 production support and maintenance

+ Participates processes and suggests improvements to performance where applicable

+ Researches cause and determines the impact of production issues

+ Works from incident and request queues, estimates work required, and works with other team members to prioritize and plan fixes/enhancements

+ Provides resolution of incidents and ad hoc requests per established SLAs

+ Provides technical assistance to inquiries regarding issues and/or questions

12. Communicates with other teams., including meetings facilitation

13. Monitoring progression of work tasks over release period, remove roadblocks

14. Executes sound judgment to accomplish goals

15. Performs a variety of tasks using creativity and latitude required

Qualifications:

+ Bachelor's degree or works toward Bachelor's degree (in MIS, or Risk Management or any other Business Degree) or equivalent experience preferred

+ Some P&C Insurance industry preferred

+ Familiarity designing and implementing solutions from functional and technical specs

+ Some Experience providing technical support for resolutions

+ Some Experience working with source code repositories

+ Proficiency in Microsoft Office products (Visio, Excel, Word, PowerPoint)

+ Some Experience with deployment automation tools and DevOps practices

+ Some Experience SDLC and software support and maintenance approaches like Scrum and Waterfall

+ Experience activities, tasks, practices, and deliverables associated with eliciting and clearly defining

+ Familiarity with formal methodologies for planning and executing application development, enhancement, or support

+ Some Knowledge of tools and programming languages for writing and modifying programs that comprise an application system

+ Knowledge of tools and facilities for developing and populating application databases

+ SQL knowledge is plus. Knowledge of and experience using objects in designing, developing and implementing applications and databases

+ Familiarity with Agile Project Management Tools like ADO, Jira, etc.

+ Demonstrated ability to learn and adopt new technologies and tools

+ Strong writing and communication skills

+ Strong customer service orientation (responsive, consultative, collaborative and accurate)

+ Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner

+ Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions

+ Strategic thinking: Applies organizational acumen to identify and maintain focus on key success factors for the organization

+ Superior attention to detail

+ Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities

+ Ability to work independently and without supervision

+ A bility to work effectively as part of the team

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.

REQNUMBER: 10000679