• Product Manager, Purchase Experience

    Wayfair (Boston, MA)


    Who We Are

     

    The Purchase Experience Team shapes one of the most critical moments in Wayfair’s customer journey - when inspiration becomes purchase. We own and evolve the experiences that help shoppers build their baskets, choose delivery and payment options, and confidently place their orders. Blending data, design, and experimentation, we focus on reducing friction, building trust, and driving conversion. With a modern tech foundation and bold roadmap ahead, we’re creating faster, smarter, and more delightful ways to buy for the home, pushing the boundaries of agentic commerce and harnessing AI to power the next wave of e-commerce growth.

    What You’ll Do

    + Drive Tech Enablement : Partner with engineering to build fast, scalable, and resilient experiences in the most critical part of the customer’s shopping journey.

    + Define & Drive Roadmaps : Partner Design, User Research, Engineering, and business stakeholders to create roadmaps that drive our purchase vision forward, from hypothesis to analysis, with measurable outcomes. Define the future of agentic commerce at a scale few companies can match.

    + Data-Driven Problem Solving: Leverage qualitative & quantitative insights to identify opportunities, break down complex problems, and measure the impact of product initiatives.

    + Full-Stack Product Leadership: Coordinate across backend & frontend product domains, developing features that closely integrate with our backend systems.

    + Cross-Functional Leadership: Work with engineering, design, analytics, and commercial partners to align on priorities, deliver results, and advocate for the promotions & pricing experience within the broader Wayfair ecosystem.

    + Product Requirements & Delivery: Author PRDs & collaborate with design and engineering to deliver new features, enhancements, and platform capabilities that support all purchasing experiences.

    + Test with Agility: Build and evolve testing guidelines so every experiment is sound, measurable, and reusable across surfaces.

    + Stakeholder Representation & Comms: Communicate wins and learnings to senior leadership and stakeholders, turn results into repeatable playbooks.

    We Are a Match Because You Have

    + 5+ years of product management experience, ideally in e-commerce or platform products.

    + Proven track record of building & scaling impactful platform & customer-facing products.

    + Customer-first mindset & empathy for both customers & internal stakeholders.

    + Familiarity with A/B testing, experimentation, and agile development practices. Bias for rapid iteration, learning, and course correcting fast.

    + Strong analytical skills with the ability to use data (SQL, Looker, BigQuery) to drive decisions.

    + Excellent communication & stakeholder management skills, with the ability to influence cross-functional teams & business leadership, and translate complex technical concepts to non-technical audiences.

    + Curiosity about and experience with AI and emerging checkout tech, and ideas on how to bring them to life for Wayfair.

    + Bachelor’s degree in Computer Science, Engineering, Business, or related field (advanced degree a plus).

    Why You’ll Love Wayfair:

    + Time Off:

    + Paid Holidays

    + Paid Time Off (PTO)

    + Health & Wellness:

    + Full Health Benefits (Medical, Dental, Vision, HSA/FSA)

    + Life Insurance

    + DIsability Protection (Short Term & Long Term DIsability)

    + Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)

    + Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)

    + Caregiver Services

    + Financial Growth & Security:

    + 401K Matching (Employee Matching Program)

    + Tuition Reimbursement

    + Financial Health Education (Knowledge of Financial Education - KOFE)

    + Tax Advantaged Accounts

    + Family Support:

    + Family Planning Support

    + Parental Leave

    + Global Surrogacy & Adoption Policy

    + Professional Development & Recognition:

    + Rewards & Recognition

    + Global Employee Anniversary Awards

    + Paid Volunteer Work

    + Unique Perks:

    + Employee Discount

    + U.S. Bluebikes Membership

    + Global Pod Outings

    + Work/Life Balance:

    + Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments

     

    We are looking forward to your application!

    Assistance for Individuals with Disabilities

    Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .

     

    Need Technical Assistance?

     

    For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .

     

    About Wayfair Inc.

     

    Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

     

    No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

     

    Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].