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What you'll bring to the team

Scope of Job:

To provide IT technical support for end users within LEGOLAND New York as well as supplementary technical support to the wider user base throughout the North American footprint of Merlin attractions

Key Objectives:

+ Provide first-class IT support and services for all members of staff

+ Adhere to instituted OLAs/SLAs

+ Work with and communicate effectively with all members of staff

Main Responsibilities:

+ Respond to end user technical requests via phone, skype, email, verbal and other transmission types in a timely manner.

+ Log and manage all support requests via internal ticketing systems.

+ Respond appropriately to alerts and communications from the wider IT teams throughout “Team Digital”.

+ Provide technical support for all end user computing devices including but not limited to laptops, desktops, cell phones, tills, ipads/tablets, printers, scanners and other devices

+ Assist with end user technical administration including Active Directory, MS Exchange , and other applications.

+ Assist with diagnosing and remediating Local Area Network issues.

+ Assist and coordinate with IT vendors to implement, support and manage any IT systems

+ Any other tasks as directed by the IT Manager.

Qualifications & Experience

Skills, Experience & Qualifications:

+ At least 5 years of IT experience working in a technical support role.

+ A minimum of an Associates degree in Computer Science, Information Technology or a closely related field (or equivalent education and experience) is preferred.

+ Comp TIA A+ , Network + or CCNA is a plus

HSS:

+ **Ensures internal compliance with maintenance, safety and security procedures by following established ASTM (American Society for Testing & Materials International), NEC (National Electrical Code), NSF (National Science Foundation), OHSA as well as state and local codes.**

+ **Ensure full compliance of policies and procedures set forth within the Health, Safety & Security in the workplace and in line with the Merlin Entertainments Group Policy.**

+ **Understand risk assessments within own workplace and ensure reporting of any new risks to appropriate manager.**

+ **Compliance of safe working procedures for work activities within one’s job role, but cognizant of the effects on others prior to the activity/function.**

+ **In cases of incidents or accidents ensure appropriate reporting is done in a timely manner to the duty manager.**

Benefits

Benefits of Merlin Entertainments

+ Excellent health care options (medical, dental, and vision that encourage preventative care).

+ Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.

+ Merlin Magic Pass for friends and family to enjoy the parks & attractions

+ Recognition Programs and Rewards

+ 401(k) program with company match

+ Tuition reimbursement programs

+ Numerous learning and advancement opportunities

Pay Range

Compensation between USD $22.80/Hr.-USD $28.30/Hr.

Submit a Referral (https://hourlycareers-na-merlinentertainments.icims.com/jobs/10288/it-support-technician/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

**Location (Country-State-City)** _US-NY-Goshen_

**Job ID** _2025-10288_

**Employment Type** _Full-Time_

**Offer/Contract Type** _At Will (US Only)_

**Location Name** _LEGOLAND New York_

**_Job Locations_** _US-NY-Goshen_