"Alerted.org

Human Services Aide

Print (https://www.governmentjobs.com/careers/norfolk/jobs/newprint/5149526)

Apply



Human Services Aide

Salary

$40,687.92 - $67,979.34 Annually

Location

VA 23513, VA

Job Type

Permanent Full-time

Job Number

13661

Department

Human Services

Division

Division of Social Services

Opening Date

11/21/2025

Closing Date

12/1/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. NDHS is committed to providing such comprehensive support to its citizens.

The NDHS is seeking to hire a Human Services Aide to support personnel in their duties through clerical work and researching client information. Refers clients to other resources and information.

Departmental Hiring Salary Range: $40,688- $46,791

Essential Functions

Essential functions include but are not limited to:

+ Assists personnel by entering data, performing clerical work, preparing correspondence, providing customer service, and maintaining reports and records.

+ Assists clients by providing services for bus passes, rent, clothing, shelter, emergency food and referrals to other services and information and transporting foster children and clients.

+ Researches client information by obtaining and verifying client information and processing new applications.

+ Performs other related duties by providing transportation to clients, performing clerical duties, and assisting caseworkers in various casework activities.

+ Greet, welcome, and assist clients in a pleasant manner with a smile in person and while answering incoming calls.

+ Print out forms necessary for continuation of benefits if not received in the mail.

+ Assist supervisors and workers with printouts and mail left for clients.

+ Direct clients on the appropriate box to drop off paperwork and the retrieval of applications for benefits.

+ Assist operations with clients and necessary paperwork to obtain first time EBT cards, replacement cards, and IDS for those whose address is at our location.

+ Receive letters and packages and distribute them to appropriate departments.

+ Serve as back up to Front Desk

+ Pull and retrieve SVES monthly for Benefit Programs Specialists

+ Transfer and assigning cases to appropriate units i.e. Long-Term Care, Age over 65, TANF, Pre-VIEW, Child Only, etc.

+ Serve as back up for screening late renewals when assigned HSA is unavailable.

+ Provide in the office printing for remote staff.

+ Handle return mail and assist with employee receiving supplies.

+ Answer incoming calls daily from 8:30am to 5:00pm.

+ Retrieve missed telephone messages and return all calls within 24 hours.

+ Maintain a current phone log of retrieved voicemail messages dates and times.

+ Record all calls received in Laserfiche Form daily.

+ Pick up, scan, and distribute all incoming documents every other hour.

+ Retrieve documents faxed in on copiers.

+ Assist with stamping, scanning, screening, and processing late renewals.

+ RDE paper SNAP and Medicaid applications and scan the applications into DMIS.

+ Complete the hotline form and expedited screening form then upload the forms into DMIS along with the paper SNAP application.

+ The intake Human Services Aide request and retrieve SVES for BPS I, BPS II, and Senior BPS workers. Once received, the Human Services Aide scans the SVES into DMIS.

+ The intake Human Services Aide mail correspondence forms for remote workers. The BPS worker sends the Aide an email of the forms to mail to client.

+ Monitoring the SNAP and Medicaid applications in the inbox.

+ Transfer approves cases, that is transferred from other localities or from Cover of VA to the ongoing Human Services Aides, to be assigned to an ongoing worker.

+ Assign pending SNAP and Medicaid applications, that was transferred to the Norfolk locality, to the BPS worker.

Education/Experience

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

No experience required.

Preferred:

Knowledge necessary to understand basic operational, technical, or office processes, and review techniques, such as data collection and investigation. Six months to one year experience performing similar functions.

Additional Information & Requirements

Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

+ Yes

+ No

03

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

04

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

05

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Vocational/Technical Degree

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

06

How many years of customer service experience do you possess?

+ No experience

+ Less than 6 months of experience

+ 6 months - 1 year of experience

+ 2-3 years of experience

+ 4 or more years of experience

07

Briefly describe your customer service experience. If no experience, type N/A.

08

Do you have experience working in a confidential environment with sensitive information?

+ Yes

+ No

09

If you answered Yes to the previous question, please describe your experience working in an environment with sensitive information that required confidentiality. Type N/A, if you answered No to the previous question.

10

Please provide the name, email address, and phone number of your current or most recent supervisor

11

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

12

A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?

+ I have been convicted of a felony

+ I have been convicted of a misdemeanor

+ I have been convicted of a felony and a misdemeanor

+ I have not been convicted of a felony or a misdemeanor

13

If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.

14

Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)

+ Yes

+ No

15

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

Apply

Please verify your email address Verify Email