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Job Description

An employer is seeking a Service Desk Technician I to work onsite in Seville, OH for a 4 month contract opportunity.

This resource is the key point of contact for technical support, is accountable for maximizing customer satisfaction, and ensure proper computer operation so that the end users can accomplish business related tasks.

This includes:

• Receiving initial calls/emails, and prioritizing, documenting and actively resolving associates IT problems.

• Field/answer incoming requests to the Service Desk via both Telephone and E-mail to ensure courteous, timely and effective resolution to associates issues. (60%)

• Investigate and resolve association workstation hardware and software issues and escalate more advanced issues to either Tier 2 or 3 for resolution (15%)

• Create initial tracking work orders, document corrective action for problem resolution, use workflow tools and practices to achieve first call resolution (10%)

• Perform preventive maintenance, including checking and cleaning of workstations, printers and peripherals. (5%)

• Place service calls for 2nd/3rd party vendors. (10%)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Exceptional Customer service skills

• Exceptional written and oral skills

• Experience with Desktop systems and Windows current operating systems

• Strong Documentation skills

• Proven analytical and problem-solving abilities

• Be familiar with Active Directory; resolve associate password related incidents for user environment, and various web based HR applications.

• Knowledge of basic computer hardware

• Exceptional written and oral communication skills.

• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. • Exceptional customer service orientation. • MS Certification A• Experience with desktop systems, including Windows XP