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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

135 Corporate Woods, Suite 200C, Rochester, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500912 Primary Care Administration

Work Shift:

UR - Day (United States of America)

Range:

UR URCA 209 H

Compensation Range:

$25.79 - $33.52

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

GENERAL PURPOSE

The Medical Office Supervisor is responsible for the management of an ambulatory practice.

In conjunction with clinical leadership, promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance.

Directs staff using the ICARE framework, promoting a collaborative, diverse, and professional team. Responsible for performance management of all non-clinical staff.

*Must be within a commutable range of Rochester *

SCHEDULE

+ Position includes evenings/weekends/holidays

ESSENTIAL FUNCTIONS

Team Operations & Workflow Oversight:

+ Implements and monitors workflows and procedures for enhancing levels of service and quality.

+ Works collaboratively with departmental leadership for development of standardized clerical In-Basket protocols.

+ Serves as network level subject matter expert and trainer for clerical In-Basket protocols.

+ Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying processes as necessary.

+ Establishes and maintains efficient and responsive patient flow system.

+ Schedules and facilitate regular meetings with team.

+ Prepares weekly schedule for staff ensuring proper staffing to support daily operations include directly monitoring workflow to ensure accuracy and maximum efficiency.

+ Support and uphold policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance.

+ Establishes performance improvement goals for the office, remaining in alignment with the goals and objectives of the department.

+ Optimizes virtual team collaboration and communication tools (e.g., Teams, Zoom, Secure Chat).

Human Resources:

+ Responsible for recruiting, hiring, orientation, training, development and evaluation, and staff management.

+ Ensure initial new employee and annual staff mandatories are completed and tracked for compliance.

+ Conduct timely and thorough employee end-of-probation and annual performance appraisals.

+ Perform weekly input and review of payroll in electronic payroll systems. Manages and approves staff requests for time off and overtime.

+ Monitor employee engagement and be a change management leader to foster a positive work environment.

+ Oversee performance management and corrective discipline processes as needed.

Service Orientation and Patient Experience:

+ Tracks and interprets patient satisfaction feedback (e.g., DexCare Reports) relevant to the team’s performance.

+ Coaches staff in digital customer service best practices.

+ Serve as a patient relations advocate by demonstrating skills in resolving difficult patient complaints and concerns.

+ Define expectations for patient satisfaction and live the brand for UR medicine.

Financial Operations:

+ Assists in preparing annual and capital budgets, including required justifications, and effectively managing within budgeted parameters.

+ Develop cost reduction and expense management initiatives in collaboration with Digital Health Lead APP. Hold staff accountable for target achievement.

+ In collaboration with Digital Health Lead APP maintains provider schedules to ensure adequate visit volumes for patient access and financial performance.

Quality and Compliance:

+ Responsible for maintaining high levels of quality service, environment and compliance with local, state and federal regulation and standards.

+ Ensure compliance with standard, HIPAA and OSHA policies.

+ Understands and enforces patient rights and organizational ethics philosophies.

+ Oversee completion and submission of quality reports.

Administration:

+ Attend monthly meetings per department requirements.

+ May serve as eRecord superuser.

+ May participate on ambulatory committees to review best practices.

Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

+ Associate’s Degree Required, preferably with coursework in business administration or health care administration.

+ Bachelor’s Degree. Preferred

+ 2 years of administrative experience with 1 year of management experience in healthcare. Required

+ Or an equivalent combination of education and experience. Required

KNOWLEDGE, SKILLS & ABILITIES

+ Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge.

+ Advanced knowledge of medical practices, terminology, and reimbursement policies Preferred

+ Microsoft Outlook email skills (open new, to, cc, send). Preferred

+ Electronic filing skills (name a file, save file, save as). Preferred

+ Typing skills. Preferred

+ Intermediate proficiency with Microsoft Word and Excel. Preferred

CERTIFICATIONS

+ Notary Public within 1 year. Preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.

Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.