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Position Summary...

What you'll do...

Design Research Requires knowledge of Principles of research Best practices of qualitative and quantitative research Data analysis techniques Techniques to detect gaps in information Legal risks factual errors and breaches of codes of conduct involving the use of research material Organizational research requirements Success metrics for research projects Purpose of research and how it will be used Values limitations and risks of sources and social networks for research purposes Emerging methods for obtaining relevant information To demonstrate a basic understanding of planning and recruiting participants to facilitate research Demonstrates awareness of the basic toolkit of research methods including field studies participatory design heuristic evaluations for designs competitive testing and iterative and summative labbased usability testing inperson or remote Assists with guidance in analyzing and reporting out on a variety of user research studies across platforms With guidance identifies areas requiring further research

Usability Testing and Iteration Requires knowledge of User profiles Testing scenarios Documentation Test plans To understand the basics of testing against a design specification Identifies major activities and documents associated with user acceptance testing Cites multiple examples and types of acceptance tests for user acceptance testing Compiles a list of procedures and guidelines for test developers and end users Explains the features and objectives of alpha and beta tests

Content Strategy Requires knowledge of Market and industry practices Usercentered design principles Tools used for documenting instructional and informational content Information design principles relevant nuances and applicability CSS HTML and JavaScript capabilities and browserOS compatibilities relevant nuances and applicability To perform content audits to identify content issues and performs gap analyses Contributes to content strategy by bringing different point of views and approaches to content solutions based on data Performs competitor analyses to arrive at content decisions for solving business problems Crafts impactful content for complex UX flows by applying design thinking process and writing best practices Effectively applies tone and style guidelines to content and suggests improvements and changes to guidelines Maintains consistency in tone and style across projects

User Discovery Requires knowledge of User experience strategies User interviews and surveys User journeys Story boards Contextual inquiries To understand user requirements by conducting interviews and surveys and by assisting in creating user journey and story boards Conducts preliminary activities to assist with user research and user experience strategy development Develops an understanding of trends in user consumption habits Explores user problems and content requirements for example elements required of the site to meet user needs Analyzes with guidance qualitative user data

Managing Functional Partnerships Requires knowledge of Stakeholder identification and mapping Stakeholder analysis Stakeholder communication Stakeholder engagement techniques Stakeholder management effectiveness tools and methods Fluency in many specialized business vernacular Deep understanding of markets to deliver customer and business value adapt style and best practices to accommodate cultural differences To build maintain and enhance effective internal and external partnerships clearly draft valuable information and seek input Influence technical outcomes and assist in communicating shared goals with groups and parties by linking their interests to that of the business Identify and address additional partner technical needs and educate them on value creation Communicate with other individuals or teams to solve shared business problems cooperatively Consults regularly with leaders of business units serve to advise on business strategy decisions Bring ideas and technical solutions proactively to the business partners and stakeholders

Driving CustomerClient Needs Requires knowledge of Customer and business problems Dependencies and impacts on product processesways of working Journey mapping Process optimization Communication and influencing techniques To build and maintain customer relations to understand customer requirementsproblems Creates customer journey touchpoints to anticipate product enhancements by preempting gapsrisks in the product experience Simplifies and improves processes to reduce turnaround times increase effectiveness and drive customer delight

Influencing and Building Stakeholder Consensus Requires knowledge of VerbalNonverbal behaviors Application and allocation of Business Communication stylestechniques in ambiguous and challenging situations Communication channelsmediums Interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties Influencing styles To communicate articulately and concisely in a onetoone stakeholder meeting involving onetwo teams Proactively build personal network and seek and provide constructive feedback Present data and logic to and influence team customers and stakeholders Articulate resultsrecommendations in a structured manner using relevant data Actively listens to others and acknowledges different technical perspectives and connects to the producttechnology in development

Demonstrates uptodate expertise and applies this to the development execution and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices supporting and aligning efforts to meet customer and business needs and building commitment for perspectives and rationales

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders identifying business needs determining and carrying out necessary processes and practices monitoring progress and results recognizing and capitalizing on improvement opportunities and adapting to competing demands organizational changes and new responsibilities

Models compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by incorporating these into the development and implementation of business plans using the Open Door Policy and demonstrating and assisting others with how to apply these in executing business processes and practices

Respect the Individual: Demonstrates and encourages respect for all builds a highperforming team seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customermember experience for all identifies attracts and retains the best team members

Respect the Individual: Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities promotes an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customermember and company and regularly recognizes others contributions and accomplishments

Respect the Individual: Builds strong and trusting relationships with team members and business partners works collaboratively and crossfunctionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and action

Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers and the world around us eg creating a sense of belonging eliminating waste participating in local giving

Act with Integrity: Follows the law our code of conduct and company policies and sets expectations for others to do the same promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of nonretaliation listens to concerns raised by associates takes action and encourages others to do the same holds self and others accountable for achieving results in a way that is consistent with our values

Act with Integrity: Acts as an altruistic servant leader and is consistently humble selfaware honest and transparent

Serve our Customers and Members Delivers expected business results while putting the customermember first and consistently applying an omnimerchant mindset and acts with an Every Day LowCost mindset to drive value and Every Day Low Prices for customersmembers

Serve our Customers and Members Adopts a holistic perspective that considers data analytics customermember insights and different parts of the business when making plans and shaping the teams strategy

Strive for Excellence Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions fosters an environment that supports learning innovation and learning from mistakes and intelligent risktaking and exhibits resilience in the face of setbacks

Strive for Excellence Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

**-Health benefits** include medical, vision and dental coverage

**-Financial benefits** include 401(k), stock purchase and company-paid life insurance

**-Paid time off benefits** include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices .

**- Other benefits** include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .

The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Option 1: Bachelor's degree in media and content creation, design, communications, or related area and 2 years’ experience in content creation, knowledge management, UX content design, or related area. Option 2: 4 years' experience in content creation, knowledge management, UX content design, or related area.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Content creation, knowledge management, UX content design or related area, Content creation or design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a content design area, Master's degree in Media and Content Creation, Design, Communications, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.