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Working Title: Quality Business Systems & Emergency Management Manager

Job Class: State Program Administrator, Manager Senior

Agency: Direct Care and Treatment

+ **Job ID** : 90353

+ **Location** : Vadnais Heights

+ **Telework Eligible** : Yes

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : Open to all qualified job seekers

+ **Date Posted** : 11/20/2025

+ **Closing Date** : 12/11/2025

+ **Hiring Agency/Seniority Unit** : Direct Care and Treatment / DCT Manager

+ **Division/Unit** : DCT Support Services / DCT Qual Leads

+ **Work Shift/Work Hours** : Day Shift

+ **Days of Work** : Monday - Friday

+ **Travel Required** : No

+ **Salary Range:** $43.38 - $62.41 / hourly; $90,577 - $130,312 / annually

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 220 - Manager/Unrep

+ **FLSA Status** : Exempt - Professional

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position requires an employee to be onsite at 3200 Labore Rd, Ste 104, Vadnais Heights, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location.

+ Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) is available on a limited basis.

+ Only candidates residing in Minnesota or a state bordering Minnesota (Iowa, North Dakota, South Dakota, or Wisconsin) within 50 miles of the work address listed above are eligible for telework.

+ Candidates residing in Minnesota and more than 50 miles from the primary/principal work address above may be eligible to telework more than 50%.

Direct Care and Treatment (DCT) is seeking an individual to join our DCT Quality Team for an exciting and rewarding opportunity as a Quality Business Systems & Emergency Management Manager! The Direct Care and Treatment (DCT) Quality Business Systems and Emergency Management (EM) Manager works across DCT in partnership with executive leaders, DCT Technology Leaders, and other stakeholders to lead, direct, plan, implement, improve, and enhance DCT’s quality business systems and emergency management program. This position serves as a key manager of the DCT Quality Division Team leading the DCT Administration-wide approach to quality business systems and emergency management planning, implementation, progress and performance evaluation; and DCT’s Core and Support service lines quality business systems and EM planning; evaluation of DCT’s quality business systems and EM programs organizational effectiveness through communication, guidance, and partnership.

Key areas of responsibilities include:

• Directing quality business systems and EM processes, implementation and follow of key initiatives to assure progress and compliance, and evaluation efforts across multiple partners to drive decision-making and make alterations to align with established targets.

• Monitor quality business systems and EM objectives and align policy development to ensure DCT operational needs are met.

• Lead quality business systems and EM work to determine long term vision and short-term operational planning that demonstrates implementation of projects that are prioritized.

• Collaborate and manage division, partner, and stakeholder relationships across DCT services and sites in coordination with internal and external partners/stakeholders.

• Oversee DCT’s Quality Business Systems and EM Team while ensuing DCT’s policies and business systems run smoothly.

Minimum Qualifications

**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.** **Ensure your resume contains descriptions of your work experience sufficient for comparison against the requirements stated below. **

Demonstrated leadership experience. Leadership experience can include:

Experience as a supervisor, lead worker, team lead, project lead;

Completion of a State of Minnesota leadership program (e.g. ELI, L4);

A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include:

1+ year of experience identifying issues, goals and strategic actions

100+ hours per year time commitment

AND

Two (2) years of supervisory experience assigning priorities, developing staff and implementing process improvements.

AND

Five (5) years of experience in business systems demonstrating the following:

+ Experience working in the government sector serving as a cross-functional role with both core and support divisions.

+ Proven experience participating in or leading government emergency response, continuity of operations, or disaster recovery planning and implementation efforts.

+ Experience in clinical and/or operational healthcare providing cross-agency coordination.

+ Experience reading and interpreting state and federal laws, rules, and requirements and operationalizing changes in fiscal or reporting requirements.

+ In-depth knowledge of quality delivery systems, and how they interface with internal and external stakeholder such as regulatory bodies or legislative representatives

+ Experience with program planning and administration

+ Experience conducting after-action reviews or contributing to continuous improvement of emergency response systems

Preferred Qualifications

• Knowledge of governmental procurement standards and regulations and federal and state budgetary and legislative processes

• Knowledge of DCT divisions and programs and their interrelationships and an understanding of DCT policy and procedures, and of government functions and relations.

• Knowledge of DCT quality business systems.

• Experience using one or more the following continuous improvement tools: Lean, Six Sigma, Baldridge, Balanced Scorecard, Outcome Evaluation, Results Based Accountability etc.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS – Direct Care & Treatment will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.