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Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

About the role

Trustmark is hiring a Business Analyst to join the team.

Responsible for partnering with Voluntary Benefits business areas to capture and document requirements for complex initiatives, including creating business requirement documents and specifications. Facilitates workshops for requirement gathering and preparing business cases and reports for stakeholders. Serves as a liaison between Voluntary Benefits and IT, ensuring business requirements are clearly defined and communicated. Supports the business in documenting requirements and validating that delivered solutions meet business needs. Works in Agile, Waterfall, or Hybrid methodology.

Key Accountabilities

Capture and Document Business Requirements

+ Partner with business areas to define and document functional and non-functional business requirements through the facilitation of workshops, observations, interviews, surveys, focus groups and other mechanisms to ensure accurate and complete requirements are reflected.

+ Create clear and concise specifications including business requirements specifications, illustrations, and / or user stories.

+ Understand current and future state business processes to ensure requirements will deliver and end to end functional solution.

+ Identify areas of opportunity within processes to drive greater automation.

Project Team Support

+ Serve as a communication bridge between VB and IT, ensuring effective coordination throughout project planning, implementation, and post-deployment.

+ Collaborate with business stakeholders and IT partners on design, development, and QA teams to ensure accurate documentation, testing, and execution of business requirements.

+ Ensure technical solution accounts for all business requirements and end-to-end solutions meet business needs

+ Work with Project Manager/Product Coordinator to align on MVP approach (where applicable) and support iterative deployments.

+ Refine Features into sprint sized User Stories meeting the Definition of Done to support agile methodology as a delivery mechanism.

+ Provide basic end-user support, facilitate feedback assessments, and identify opportunities for improving post MVP launches.

Operational Support

+ Investigates and documents business issues and partners with IT for resolution . d resolves complex issues to ensure accuracy in processing or defect identification.

+ Conduct insightful ad hoc analyses to investigate ongoing or one-time operational issues.

+ Support operational SME’s in understanding how business processes interact with technology transfer knowledge to ensure business becomes more self-sufficient.

+ Support VB operations as needed to ensure adoption of technology and digital products

+ Other duties as needed/assigned

Minimum Requirements

+ Bachelor’s Degree and 5-7 years of experience OR high school diploma or GED with 7-10 years of related experience.

+ Strong interpersonal skills; both written and verbal with technical and non-technical staff and all levels of management.

+ Strong understanding of both Waterfall and Agile methodologies.

+ strong drive for results, initiative, and issue resolution.

Preferred

+ Experience in the insurance sector – especially Voluntary or Group Employee Benefits.

+ Experience with Project Management tools (e.g., ADO, JIRA, Trello).

+ Ability to run complete SQL queries.

The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):

$79,292.00 - $114,533.00 per year

The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.

Brand: Trustmark

In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview.

Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  We are an equal opportunity employer, including disability and protected veteran status.

Join a passionate and purpose-driven team of colleagues who contribute to Trustmark’s mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

When you join Trustmark, you become part of an organization that makes a positive difference in people’s lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we’ve changed their lives.

At Trustmark, you’ll be part of a close-knit team. You’ll enjoy abundant opportunities to grow your career. That’s why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what’s ahead – and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.