"Alerted.org

Job Specification:

**Title:** Security Operations Center Supervisor

**Schedule:** Thursday-Saturday (10:30pm-6:30am)

**Location:** Hingham, MA (Free Parking)

**Pay:** $28.85/hour

Position Overview

The Security Operations Center (SOC) Supervisor oversees the daily operations of the SOC to ensure the continuous protection of people, property, and assets. The supervisor is responsible for managing SOC Analysts, ensuring compliance with post orders, coordinating incident response, and maintaining communication with site management, field personnel, and clients.

Key Responsibilities

+ Supervise, train, and mentor SOC Analysts to ensure effective performance and adherence to operational procedures.

+ Oversee monitoring of Avigilon and related security systems across all client sites.

+ Ensure all incidents, alarms, and emergencies are responded to promptly and documented accurately.

+ Conduct quality control checks on incident reports, shift summaries, and communications.

+ Coordinate with site supervisors, managers, and law enforcement as needed during critical incidents.

+ Develop, review, and update SOC post orders, policies, and standard operating procedures.

+ Ensure proper shift coverage, scheduling, and timely dissemination of information between shifts.

+ Assist in performance evaluations, disciplinary actions, and ongoing professional development of SOC staff.

+ Provide leadership during emergencies and maintain command presence in high-stress situations.

Qualifications

+ High school diploma or equivalent required; Associate or Bachelor’s degree preferred (Criminal Justice, Security Management, or related field).

+ Minimum of 2–4 years of experience in a Security Operations Center, with at least 1 year in a leadership or supervisory role.

+ Proficient in Avigilon Control Center (ACC) and other video management or access control systems.

+ Strong leadership, communication, and decision-making skills under pressure.

+ Experience in report writing, investigation management, and coordination with external agencies.

+ Proficiency with Microsoft Office Suite and incident tracking software.

+ Ability to train and motivate a diverse team in a 24/7 operational environment.

+ Must meet standards for professionalism, conduct, and background clearance.

•Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

\#MetroBoston

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

+ Retirement plan

+ Employer-provided medical and dental coverage

+ Company-paid life insurance

+ Voluntary life and disability insurance

+ Employee assistance plan

+ Securitas Saves discount program

+ Paid holidays

+ Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.