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Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$170,872.00 - $196,393.00 - $232,252.00

Director of Ambulatory Operations, Baystate Regional Cancer Program

Reporting to the VP Ambulatory Operations, the Director of Ambulatory Operations will be responsible for implementing and running clinical operations for the Baystate Regional Cancer Program for all sites to support the service lines ensuring high quality, standardized and seamless care delivery.

The Director will have a close dyad working relationship with Service Line Chair(s)/Chief(s). This position requires strong leadership and management skills specifically focused on clinical and administrative operations that optimize workflow, access to care, non-provider performance across the ambulatory enterprise.

Responsibilities

Staff Development:

Ensures a collaborative environment and programing to support professional and leadership development, staff engagement and a resilient team culture

•** **Staff Recruitment, Retention, and Compensation

+ Working with VP Ambulatory Ops, HR, Talent Acquisition and Compensation, evaluates and ensures staffing is consistent with contemporary benchmarks relative to both compensation and productivity.

+ Ensures staff are performing their duties relative to their job expectations and working at top of their licenses. Ensure there are consistent standards for work executed across all sites of care.

+ Oversees clinical and administrative staff, including hiring, onboarding, scheduling, training, and performance evaluations for all non-provider staff

+ Fosters leadership and development and ensures appropriate training and succession planning;

•​** **Strategic Planning & Site Implementation** **:

+ Working with the appropriate BMP Clinician Leader and BMP Program Director, oversee all operational aspects of implementing a new service or site of service outside of provider staffing.

+ Accountable to ensure day-to-day operations are conducted in full alignment with the approved strategic plan to ensure efficient and cost-effective contribution at every stage of the healthcare delivery process.

Fiscal Accountability

+ Working with medical leaders, BMP directors and VP ambulatory ops, create and manage operational budgets that support strategic plan and program growth of BMP practices.

+ oversee management of the budget for delegated sites of care and understand how operational processes support value-based performance.

+ In collaboration with the BMP leadership team, ensures that day-to-day operations in the practices are managed to achieve the approved budget and when necessary, develops and implements plans to address variances to achieve budgeted performance.

+ Collaborates with the clinical leaders, finance, and BMP directors during budget planning to ensure comprehensive accounting of projected volume, revenue, capital and expenses associated with efficient operations

Quality, Safety & Value:

+ In partnership with BMP Directors, ensures clinical and operational workflows & processes at site(s) support high quality, safe, effective, efficient, and patient centered care, and population health/risk contract initiatives.

+ With BMP Directors, oversees quality improvement initiatives, and monitoring compliance with healthcare regulations and clinical program accreditation.

Patient Experience:

+ Accountable for promoting tactics and strategies to enhance patient satisfaction and engagement, address patient feedback, and improving the overall patient experience.

Regulatory Compliance** **:

+ Accountable for ensuring ambulatory sites have systems in place to meet regulatory and accreditation requirements eg TJC, DPH, Magnet. Ensure ambulatory policies are consistent with these standards and practices are adherent to these standards.

Performance Metrics:

+ Participate in the development and ongoing management of performance metrics to optimize operational site performance utilizing data to drive improvements and accountability.

Access to Care:

+ Working with BMP Directors, Contact Center, Capacity Management, and other relevant departments (eg surgical services) ensures operational workflows and processes support efficient, equitable, timely access to care.

+ Responsible for accurate template building and schedule optimization of provider appointments.

+ Ensures appropriate support staff and workflows are in place to optimize access and throughput

Collaboration and Communication** **:

+ accountable for facilitating effective communication among physicians, staff, and administrative leaders across BH, and fostering interdisciplinary collaboration.

+ Works closely with other departments, such as hospital and BMP operations, administration, HR, recruitment, and finance, to align goals and improve overall operations of BH.

Qualifications

+ Bachelor’s Degree Required, Masters strongly preferred.

+ A minimum of seven (7) years of leadership experience in a related field in a complex healthcare organization with demonstrated skill in strategic planning, organizational leadership, financial management including revenue cycle, operational change, project management and practice management is required.

+ Demonstrated experience with information management systems, clinical and business process redesign and use of information technology required. Lean (QI) experience a plus.

+ Strong record of building leadership capability and aligning people strategies with operational, financial, and cultural goals.

Scope & Locations

+ Oversight for 8 direct reports, 6 Managers with a total of 175 FTEs

+ D'Amour Cancer Center and Annex, Radiation Therapy & Diagnostics, Baystate Franklin Oncology, Breast Program, Clinical Research, Business Operations

Baystate Regional Cancer Program** **provides integrated cancer care for adult and pediatric patients. The care team includes physicians and clinical staff, cancer survivors, community cancer support activists, administrators, and community members, who put their hearts and souls into designing and delivering the opti­mal patient experience.

Baystate is the only comprehensive cancer program – including leukemia, pediatric cancer, and gynecologic cancer care – and the only clinical research program in western Massachusetts.

Education:

Bachelors Degree (Required)

Certifications:

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.