• Field Technical Spt Cons IV US1

    Adecco US, Inc. (Columbus, OH)


    Adecco is currently assisting a client in their search to fill **Field Technical Support** positions located in **Colombus, OH**

     

    Job Title: Field Technical Support

     

    Payrate: $39/HR

     

    1st Shift: 8:00 am - 5:00 pm Mon – Fri

    Description:

    • 3-5 Years Experience providing software/hardware support, server, cisco technology knowledge in a professional setting

    • Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS.

    • Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management.

    • Previous experience working in ServiceNow (a plus) ticketing system or similar

    • Proficient in backing users’ data, recovering data, and reimaging users’ devices both remotely and at users' desk.

    • Strong customer communication and service skills

    • Knowledge of two factor authentication

    • Must be able to work independently in a fast pace high profile environment

    • Able to work onsite at location M-F 8am – 5pm local time with flexibility to stay after 5pm if needed

    Day to day

    • This is a professional banking setting with a high touch and executive level user community.

    • Requires great customer service skills and ability to Configure, install, and test hardware components, hardware deployment replacements.

    • Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System. Providing cross-divisional troubleshooting by updating and maintaining tickets.

    • Reimagine PCs, backing up and restoring user data.

    • Installing and validating correct software versions on devices and confirm functionality. Utilize Wells utilities to troubleshoot end-user machine functionality.

    • Documenting service events accurately in work orders and ticketing systems.

     

    Apply Today to be considered for this Field Technical Support job and any other positions with Adecco.

     

    **Pay Details:** $39.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    Military connected talent encouraged to apply

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.