"Alerted.org

Job Title: Order Entry Technician

Job Description

The Order Entry/Customer Service Pharmacy Technician plays a critical role in managing order entry and triage tasks within a pharmacy setting. This position requires handling incoming calls, liaising with LTC Facilities, pharmacists, nurses, and physicians, and managing drug orders received via various methods such as faxes. Additionally, the role involves answering medication-related inquiries, evaluating patient profiles for order placement, and resolving any order discrepancies.

Responsibilities

+ Handle 15-30 incoming calls per day, directing them appropriately.

+ Engage with LTC Facilities, pharmacists, nurses, and physicians.

+ Manage drug orders received through faxes and other forms.

+ Evaluate patient profiles and decide on order placements.

+ Highlight pertinent information on documents for order processing.

+ Enter medication orders at a rate of 40-45 per hour.

+ Conduct follow-ups on new admissions to LTC facilities.

+ Investigate and resolve order issues using the Automatic Dispensing Unit.

+ Participate in document triaging and order transfers to retail pharmacies.

+ Work collaboratively within a 12-member team, sharing responsibilities across phone and data entry tasks.

Essential Skills

+ Registered pharmacy technician with the state of MN.

+ At least 6 months of pharmacy experience in a retail or LTC setting.

+ Experience with typing orders and knowledge of SIG codes.

+ Proficiency in customer service and data entry.

Work Environment

The work environment is a closed-door, non-customer facing office with approximately 12 teammates. Each technician will have their own cubicle, allowing for a predictable schedule and focus on production-based tasks. This quiet environment offers a startup feel with a strong emphasis on technology. Shifts are varied, with mid and late shifts being most common. Training occurs during the mid-shift, and flexibility to work all shifts, including weekends, is required. Morning shift runs from 8-4:30pm, mid shift from 10:30-7pm, and late shift from 2:30-11pm. Weekend work is included on a rotational basis, with Saturday shifts of 9-5:30pm and 11:30-8pm, and a Sunday shift of 10-6:30pm.

Job Type & Location

This is a Contract to Hire position based out of Edina, MN.

Pay and Benefits

The pay range for this position is $21.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Edina,MN.

Application Deadline

This position is anticipated to close on Dec 5, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.