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Job Title: Product Complaint Analyst

Job Description

In this role, you will be responsible for the accurate and timely registration of adverse events and product quality reports from initial receipt to data entry within required timeframes. You will conduct quality reviews of external providers' reconciliation tasks for clinical and post-marketing cases, including medical information, product complaints, and third-party vendors. Your communication skills will be essential as you convey information clearly and succinctly to customers both verbally and in writing, demonstrating a high level of customer service. You will utilize your judgment skills to identify issues that impact workflow and apply rigorous logic to solve complex problems effectively. Additionally, you will identify gaps and areas needing improvement and communicate or implement recommendations or changes.

Responsibilities

+ Register adverse events and product quality reports accurately and timely.

+ Conduct quality reviews of external provider reconciliation tasks.

+ Communicate clearly and succinctly with internal and external customers.

+ Demonstrate high-level customer service skills.

+ Identify issues impacting workflow and solve problems effectively.

+ Identify and communicate areas needing improvement.

+ Perform tasks outside of your primary responsibilities to assist with departmental needs.

+ Prioritize and manage time effectively to complete assigned tasks.

Essential Skills

+ Proficiency in Excel, PowerPoint, Word, and Outlook.

+ Experience with computer databases.

+ Strong attention to detail and accuracy.

+ Effective time management and prioritization skills.

+ Adaptability to switch tasks to meet business needs.

+ Excellent customer service skills.

+ Ability to work independently with minimal supervision.

+ Ability to work collaboratively within a team.

+ Fast learner of technical and process skills.

+ Strong verbal and written communication skills.

Additional Skills & Qualifications

+ Knowledge of medical terminology is preferred.

+ Experience in a regulatory or medical setting is preferred.

+ 6 months to 1 year of similar work experience.

Work Environment

This position is 100% remote, allowing you the flexibility to work from the comfort of your own home.

Job Type & Location

This is a Contract position based out of North Chicago, IL.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Nov 26, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.