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Resp & Qualifications

PURPOSE:

Lead process support and serves as a technical resource in complex process development, troubleshooting, process optimization, and scaling up initiatives. Lead the creation of baseline process maps, identifies inefficiencies, and re-designs and re-imagines the process to deliver superior customer experiences.

ESSENTIAL FUNCTIONS:

+ Acts as process owner and demonstrates tangible benefits and value of the process.

+ Leads collaboration with cross-functional teams to identify, analyze gaps, and document processes.

+ Lead the adoption, success, and maintenance of processes.

+ Evaluate metrics, identify and implement improvement strategies.

+ Performs validation activities on existing and new processes.

SUPERVISORY RESPONSIBILITY:

Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.

QUALIFICATIONS:

**Education Level:** Bachelor's Degree in Computer Science, Information Technology, or related fields OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

**Experience:** 8 years of relevant process engineering experience or demonstrated ability to perform the functions at the level required

Preferred Qualifications:

+ Advanced degree

Knowledge, Skills and Abilities (KSAs)

+ Ability to motivate others and foster a culture of continuous improvement and agile execution.

+ Ability to exercise independent judgment in methods, techniques, and evaluation criteria.

+ Knowledge of process improvement techniques.

+ Knowledge of process mapping and documentation techniques.

+ Ability to work with data and analytics.

+ Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

**Salary Range:** $103,536 - $205,634

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

IT Service Management

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

REQNUMBER: 21488