• Desktop Support Technician

    TEKsystems (Falconer, NY)


    A desktop support technician provides technical assistance and resolves issues with computer hardware, software, and peripherals for end-users, both remotely and in person. Their duties include installing and configuring new equipment, troubleshooting problems like slow PCs or software errors, performing maintenance and upgrades, and assisting with tasks such as network connections and printing. This role is a blend of technical expertise and customer service, essential for keeping an organization's technology running smoothly.

    Key responsibilities

    + Troubleshooting: Diagnose and resolve a wide range of technical issues with desktop and laptop computers, operating systems, and applications.

    + Installation and configuration: Set up new hardware and software, including operating systems, applications, and peripheral devices like printers.

    + Maintenance and upgrades: Perform routine maintenance, apply software updates and patches, and upgrade hardware or software as needed.

    + User assistance: Provide technical support and guidance to users via phone, email, or in person, helping them with questions about hardware, software, and other computer-related tasks.

    + Network support: Assist with setting up and troubleshooting network connections, Wi-Fi, and VPNs.

    + Security: Remove viruses and spyware from user workstations.

    + Onboarding: Help onboard new employees by setting up their workstations and providing initial support.

    + Documentation: Document technical procedures, support requests, and solutions in a help desk system.

    + Inventory management: Maintain an inventory of computer hardware and equipment.

     

    Job Type & Location

     

    This is a Contract to Hire position based out of Falconer, NY.

    Pay and Benefits

    The pay range for this position is $25.00 - $30.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Falconer,NY.

     

    Application Deadline

     

    This position is anticipated to close on Dec 5, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.