• Patient Experience Specialist

    TEKsystems (Indianapolis, IN)


    Patient Experience Specialist (Remote)

     

    Pay: $19.00 – $23.00 per hour

     

    Schedule: Full-time | West Coast Hours (8:00 AM - 5:00 PM PST) (10:00 AM - 7:00 PM CST) (11:00 AM – 8:00 PM EST)

    About the Role

    We’re looking for a Patient Experience Specialist to join a dynamic team focused on delivering exceptional service to patients and their representatives. In this role, you’ll handle inbound calls related to patient accounts, resolve inquiries with accuracy and professionalism, and ensure a positive experience for every caller.

    What You’ll Do

    + Respond to incoming calls from patients, authorized representatives, and insurance companies.

    + Access and update patient account information in the system.

    + Provide clear, courteous, and helpful responses to questions or concerns.

    + Make corrections or generate requests to other teams as needed.

    + Document all interactions accurately and maintain compliance standards.

    + Resolve issues quickly and completely with a high level of accuracy and follow-through.

     

    What We’re Looking For

     

    + Experience: 2–3 years of healthcare call center experience.

    + 2–3 years of Revenue Cycle Management experience preferred.

    + Skills: Ability to handle 42–50+ calls per day.

    + Maintain 95% accuracy in account updates and documentation.

    + Requirements: Must have a quiet, dedicated workspace at home.

    + Comfortable working West Coast hours

    Why You’ll Love This Role

    + Competitive pay: $19–$23/hour.

    + 100% remote work – no commute!

    + Opportunity to make a real impact on patient experience.

     

    Ready to join a team that values accuracy, professionalism, and patient care? Apply today!

     

    Job Type & Location

     

    This is a Contract to Hire position based out of Indianapolis, IN.

    Pay and Benefits

    The pay range for this position is $19.00 - $23.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully remote position.

     

    Application Deadline

     

    This position is anticipated to close on Dec 2, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.