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Summary This position is assigned to Non-appropriated Fund (NAF) Navy General Library Programs; Morale, Welfare, and Recreation (MWR); Fleet Readiness (N92); Fleet and Family Readiness (FFR) (N9); Commander, Navy Installations Command (CNIC); Commander Navy Region Hawaii and/or Joint Base Pearl Harbor Hickam. The purpose of this position is to provide front desk, program, and customer service support in Navy MWR main libraries, branch libraries, and resource centers. Responsibilities MAJOR DUTIES AND RESPONSIBILITIES Incumbent is responsible for a wide range of library support tasks in support of the librarian, higher graded technicians, and library patrons. Library programs directly contribute to patrons' morale, welfare, and total wellbeing. The ability to maintain effective interpersonal and organizational relationships is a key to successful operations. Duties include but not limited to: Library Front Desk / Customer Service Support (75%) - Welcomes patrons into the program area/library and ensures that patrons are authorized to use library equipment and facilities. - Registers library users so that these patrons may borrow library materials. - Circulates library materials to patrons (checking library materials in and out) by using HQ approved Integrated Library Systems (ILS) software. - Removes items from the book drop daily and clears these items from patron accounts. - Reports high circulation items which are in poor condition or missing to supervisor. - Compiles weekly overdue reports and calls patrons regarding overdue items from report findings to request that materials be returned. Reports overdue materials issues to supervisor for resolution. - Completes weekly, monthly and quarterly program and collection usage reports. - Assists with processing interlibrary loan requests. - Re-shelves new and returned library materials. - Responds to routine and non-technical requests for information and questions to access, identify and/or locate virtual and physical library materials. - Assists with collection weeding projects. - Assists with patron computer usage and troubleshoots minor hardware and software issues. - Assists patrons with library equipment such as printers, copiers, computers, projectors, makerspace and gaming devices. - Maintains a knowledge of current and upcoming library programs so that the incumbent may recommend these programs to patrons. - Maintains a knowledge of other MWR programs so that the incumbent may recommend these programs to library patrons. - Maintains library book displays. - Ensures that library print marketing materials are current and well-stocked in targeted areas on base (fitness, galleys, medical support offices, and NEX are examples). - Maintains knowledge of other program's programs' point of service for library program in a collocated areas, ensuring patrons receive assistance from all MWR front desk team members. - Sorts mail and checks magazines and newspapers as necessary. - Informs leadership and library teammates when supplies are getting low and need reordering. - Ensures cleanliness of the library building or designated space through general housekeeping such as dusting and vacuuming. - Completes required military and library training on time. - Promotes customer service awareness and demonstrates excellent customer service to all professional and patron contacts. Library Program Support (25%) - Assists library programmers with program preparations to include craft and decoration preparations. - Assists library programmers with program execution to include set-up, tear-down, and presentation support. - Assists program marketing by participating in library outreach activities. This may include taking the lead in presenting library program information to different commands and at installation community functions. - Researches current library program trends and recommends popular library programs to library leadership. Requirements Conditions of Employment Qualifications Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate must possess the following: Must possess an SF-50 that reflects an active status as a current CNIC NAF Library Employee at Joint Base Pearl Harbor Hickam. KNOWLEDGE REQUIRED BY THE POSITION - Knowledge of basic service operations for libraries. - Knowledge of Navy MWR Library's mission. - Knowledge of other MWR programs and their purpose. - Knowledge of front desk library operations that include library circulations. - Knowledge of technology devices and software applications. - Skill in providing excellent customer service. - Skill in the use of technology devices and software applications to include Microsoft Office applications. - Skill in typing. - Skill in reading comprehension and basic math. - Skill in public speaking. - Ability to work independently and as part of a team. - Ability to communicate both orally and in writing. SUPERVISORY CONTROLS Works under the direct supervision of the installation assigned Supervisory Librarian, Library Program Manager, or Supervisory Library Technician. The supervisor assigns tasks, sets priorities, and establishes deadlines. Recurring assignments may be carried out independently. Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution. Work is spot-checked in progress and reviewed upon completion for accuracy and adherence to instructions on established procedures. PHYSICAL DEMANDS The work may require long periods of sitting, standing, walking, bending, and driving. Ability to lift, pull, push and carry 45 pounds. and Occasionally required to move heavier items. Hours of work will vary as required by the needs of the program. Incumbent may be required to work early, late, and on weekends and holidays. Education This position does not have a positive education requirement. Additional Information Salary is dependent on experience and/or education. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.