"Alerted.org

This role is accountable for delivering technical support related to routine and moderately complex maintenance, troubleshooting, and repair of control systems and associated components at customer locations or designated service facilities.

Key Responsibilities (Revised & Reordered):

+ Deliver field-based engineering and technical support services for customer operations.

+ Troubleshoot and diagnose problems involving control systems and related components at customer sites or service shops.

+ Document service activities, including time, expenses, and job details, with accuracy and completeness.

+ Coordinate work by communicating with supervisors, shop managers, and office staff to ensure alignment across assigned projects.

+ Prioritize and schedule tasks to meet project deadlines and customer expectations.

+ Prepare quotations for assigned work scopes, or oversee their preparation when needed.

+ Provide guidance or hands-on training to team members or customer personnel as required.

+ Ensure all necessary tools, test equipment, and materials are available and in proper working condition to perform tasks efficiently.

+ Offer after-hours technical support both in person and over the phone when necessary.

+ Follow all applicable safety procedures and utilize appropriate protective equipment at all times.

Additional Requirement:

+ Overnight travel is required.

• Bachelor of Science or equivalent practical experience.

• Relevant manufacturer product training.

• Minimum 4- 5 years' experience in related field in mining, metal, mills and/or heavy industry. PLC and Drive experience required.

Valid Driver License Required