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Job Summary

The Technical Support Engineer on our 2nd Shift team provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. This individual responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. You will report design, reliability and maintenance problems or bugs to design engineering/software engineering, and may be involved in customer installation and training. Additionally, you will provide support to customer/users where the product is highly technical or sophisticated in nature.

Key skills for this role: Networking experience (preferably with NFS but CIFS is okay as well), and prior experience working with Active Directory at the access troubleshooting level (subnetting, accessing and troubleshooting file, etc).

*** This is a 2nd Shift opportunity on our NAS Team, with a schedule of Monday-Friday, 1pm-10pm local time. Individuals working this schedule receive additional compensation for working off-shift. ***

Job Requirements

Sound networking background including the ability to subnet.

Sound Active Directory experience including accessing and troubleshooting files, machines and resources.

•Basic understanding of the following protocols and applications:

-NFS, the UNIX remote file sharing protocol

-CIFS, the Windows NT remote file sharing protocol

-SAN connectivity methodologies for storage systems

-TCP/IP, Networking, and RAID

-NetApp Storage System operating systems such as Data ONTAP or E-Series Operating System (EOS)

-NetApp solutions developed around specific applications involving E-Series and/or FAS storage systems

-The usage of tools, logs, and support tools needed to analyze system issues

•Solid interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations.

•Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.

•Ability to follow standard engineering principles and practices, and a creative approach to problem solving.

Responsibility and Interaction:

-The types of tasks this individual is responsible for are a mix of structured and unstructured tasks.

-This individual will apply attained experiences and knowledge in solving routine to moderately complex problems.

-This individual interacts primarily with Staff to Director level employees within the function, and the technical team on assigned projects. There may be communication with employees in other functions as required.

Education

Typically requires a Bachelor’s degree and a minimum of 2-5 years of related experience; or equivalent combination of relevant education/training and applicable experience in a professional work environment.

Compensation:

The target salary range for this position is $79,000 - $100,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

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We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.

We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.