"Alerted.org

JOB DESCRIPTION OVERVIEW

The Director, Technology Strategy and Solutions, is a high visibility client-facing leader responsible for a book of business and products and services aligned to CREO’s Technology Strategy and Solutions (TSS) service line. This role is approximately 50% business development and 50% services, technical and management consulting project delivery and team leadership. Within CREO’s seller-doer model, the Director must operate with excellence in business development, client service, and team member management, focusing on IT strategy, digital transformation, AI innovations, and technology solutions for life science clients, including Pharma, Biotech, Medical Device, CRO and other pharma services companies.

POSITION RESPONSIBILITIES

+ Business Development Excellence

+ Meets business development / sales targets, including new logos

+ Networks and prospects relentlessly to maintain robust pipeline of viable projects

+ Scopes, prices and presents proposed SOWs to align with clients’ needs

+ Collaborates with colleagues on opportunities to execute contracts

+ Maintains accurate pipeline detail using corporate tools

+ Partners closely with CREO’s business development team

+ Product / Service Management

+ Owns and manages assigned Products / Services.

+ Drives continuous improvement of Service definitions, marketing and sales collateral, delivery frameworks and templates for assigned services.

+ Optimizes pricing with value-based pricing strategies.

+ Innovates or adapts service offerings to align with CREO’s overall strategy

+ Trains colleagues and consultants to articulate value, identify opportunities and deliver excellence in assigned service lines.

+ Client Service Excellence

+ Provides billable leadership and subject matter expertise for technology consulting engagements, ensuring they are delivered according to the SOW and that all reasonable expectations of the client have been met or exceeded.

+ Acts as a primary technical and strategic advisor for projects involving IT strategy, IT assessments, digital transformation, M&A (technology integrations/carve-outs), and G&A and GxP system implementations (e.g. CRM, ERP, QMS, CTMS, LIMS).

+ Leads and facilitates strategic workshops with client stakeholders to define technology roadmaps, assess capabilities, and drive alignment.

+ Achieves billable utilization targets for self and assigned team members while prioritizing client satisfaction.

+ Maintains accurate revenue and expense forecasts for their book of business.

+ Ensures target project margins are achieved through appropriate project pricing and project staffing.

+ Maintains annual minimum billable hours.

+ Team Members Management Excellence

+ Exemplifies the firm’s core values, without exception, celebrating the same in colleagues and holding assigned team members accountable.

+ Ensures professional development plans for self and assigned team members are practical, resourceful, and aligned with the strategic growth objectives of the firm and its clients.

+ Hires and retains a high-function technology consulting team that meets or exceeds its capacity utilization target and surges, when necessary, when capacity is constrained.

+ Well-developed expertise and experience in recruiting, interviewing, hiring, managing, and developing individual staff.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE

+ 10+ years of management consulting with a focus on technology solutions.

+ 5+ years’ experience in a “seller/doer” role where annual individual sales credit and delivery credit (of projects aligned with CREO’s service offerings) was at least $1.5M. Experience must be in technology strategy, system implementation, and/or digital transformation consulting.

+ Bachelor’s degree in a life-sciences, engineering, or technology-related field; graduate degree preferred.

+ Sales/business development experience must include significant prospecting, project scoping & pricing, proposal/SOW writing & presenting, and closing sales for technology-focused projects  (note: experience “hunting” is strongly favored over “farming”) .

+ Project management experience must include significant responsibility for task & dependency identification, staffing assignments, revenue & costs forecasting, timeline forecasting, and client communications on complex technology programs.

+ Deep understanding of the business, technology, and regulatory challenges in growth-oriented life sciences businesses – specifically medical device, pharma, small/emerging biotech, biopharma, and pharma services (labs, CROs, CDMO, site networks).

+ Demonstrated expertise in several of the following areas: IT Strategy, IT Assessments, M&A (IT diligence, integration, carve-outs), Digital Transformation, CIO Advisory services, Enterprise GxP systems, ERP or CRM.

+ Strong familiarity with core life science platforms and systems (e.g., ERP, CRM, QMS, CTMS, eTMF, LIMS) and associated GxP/regulatory compliance (GxP, 21 CFR Part 11, FDA guidelines).

+ Well-developed expertise in facilitating executive-level workshops for requirements gathering, strategic planning, and solution design.

+ Strong cultural awareness and ability to adapt speaking style and mannerisms for different clients.

+ Preference given to candidates who have experience working with or for companies owned by private-equity firms.

+ Well-developed expertise and experience building and managing a team of consultants to deliver exceptional client results.

+ Ability to lead teams with a sound work ethic, intellectual curiosity, and exceptional client service.

Powered by JazzHR