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Description

With a limited degree of supervision incumbents are responsible for ordering both verbal and written verifications of employment to support residential lending from pre-application to closing. This includes contacting employers by phone, email, fax, and using third-party vendors. You will also ensure exceptional communication with operations and sales partners.

Primary responsibilities include

+ Use daily reporting to identify required employment verifications.

+ Manage multiple shared inboxes for intake of rush requests.

+ Contact employers via telephone for verbal verifications.

+ Contact employers via email/fax for written verifications.

+ Utilize third-party vendor websites for employment verifications.

+ Accurately document loan records.

+ Communicate clearly with operations and sales partners regarding verification needs.

+ Track all employment verifications for timely follow-up and confirmation.

+ Use Empower (POS) for loan notation, document indexing, and employment verification ordering.

Qualifications, Education, Certifications and/or Other Professional Credentials

+ Required Qualifications

+ Minimum 2 years residential mortgage experience.

+ Excellent verbal communication and interpersonal skills.

+ Ability to meet deadlines and prioritize a changing workload.

+ Proficient in Word, Excel, and Outlook.

Hours & Work Schedule

+ Hours per Week: 40

+ Work Schedule: Monday - Friday 8am - 5pm EST

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

11/30/2025