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Description

This position is incentive eligible.

Salary Estimate: $102440.00 - $159827.20 / year

Learn more about the benefits offered ( https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards ) for this job.

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Last year alone, HCA Healthcare colleagues invested over 156,000 hours impacting our communities. As a(an) Director Risk Management with HCA HealthONE Presbyterian St. Luke's, you can be a manager in an organization that is devoted to giving!

Benefits

HCA HealthONE Presbyterian St. Luke's, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

Come join our team as a(an) Director Risk Management. We care for our communities and employees! HCA Hope Fund in fourteen years reached a historic milestone: $50 million in help to our colleagues in need. Last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

Position Summary: This position supports the vision and mission of Presbyterian/St. Luke’s Medical Center and Rocky Mountain Hospital for Children. The Patient Safety Director will advance the safety program to promote a culture of safety and the elimination of avoidable harm.

II. II. Major Responsibilities:

Systems Thinking and Reliable Design Expectations:

• Prevent future harm by initiating and overseeing proactive evaluation and redesign of systems to improve care processes (e.g. forcing functions, checklists, error causation thinking, human factors, applied informatics, culture).

• Support improved outcomes by emphasizing both appropriate behaviors and robust systems that include concise accountability measures and follow-up.

• Improve consistent delivery of evidence-based care and reduction in preventable harm by focusing on reliability and applying the principles of reliable design.

• Reduce variation in care delivery. Partner with the Patient Safety Organization to explore identified variations when appropriate.

• Utilize alerts and best practices (e.g. Sentinel Event Alerts) to perform gap assessments and implement strong actions that will alleviate identified gaps.

Identification and Mitigation of Patient Safety Risk Expectations:

• Effectively report, investigate, and analyze patient safety incidents, medical errors and potential risks in the facility.

• Facilitate thorough and credible serious event analysis that result in strong sustainable improvement strategies.

• Facilitate thorough and credible failure mode effect analysis to identify and mitigate unintended adverse patient outcomes and evaluate effectiveness of process changes.

• Perform Patient Safety Rounds that identify patient safety risks. Empower staff to identify and participate in resolution of patient safety concerns.

• Coordinate disclosure of serious events to patients and/or families in accordance with organizational policy and regulations.

• Assure timely reporting of Patient Safety Work Product (PSWP) to the Patient Safety Organization.

• Actively participate in PSO learning collaboratives. Ensure implementation of best practices, alerts, and updates to drive patient safety improvement.

Safety Culture Advancement Expectations:

• Champion completion of Culture of Safety Survey.

• Facilitate analysis of culture of safety survey results such that data-driven action plans lead to targeted outcomes.

• Support and encourage harm reporting throughout the organization through a nonpunitive just event reporting system.

• Provide feedback that acknowledges both the value of event reporting and review of reported events.

• Facilitate thorough and credible review of events that address both system and individual accountability.

Patient Safety Education Expectations:

• Include patient safety in new hire orientation presentation (e.g. PSO membership, reporting expectations, safety culture)

• Provide ongoing education to leaders, clinicians and staff on the science of safety (high reliability, effective communication, sustaining awareness/alertness) and patient safety initiatives.

Partnership with Executive and Clinical Leaders Expectations:

• Work with facility leaders and managers to ensure thorough, credible and timely event management.

• Join with facility leaders to identify and hardwire behavioral norms that promote a culture of safety.

• Work with facility leaders to ensure understanding of and compliance with the National Patient Safety Goals.

• Partner with facility leadership to establish activities that enable and sustain an open and fair environment promoting learning, safe systems, and appropriately managing behavioral choices related to patient safety (e.g. Patient Safety Rounds, Event Response, Disclosure).

• Partner with Quality to complete the NQF Safe Practices section of the Leapfrog Hospital Survey.

Patient and Family Engagement Expectations:

• Engage patients/families when appropriate in the patient safety program.

• Seek input from patients/families involved in harm or close call events as appropriate.

Measureable Reduction in Avoidable Harm Expectations:

• Oversee the management and use of event information to benchmark and track progress to zero avoidable harm.

• Provide analysis and identifying trends from reports (e.g. event reports, SHARP report, Service Line Dashboards) to track progress of improvement strategies. Spread and sustain improvement.

• Present informative and actionable patient safety reports to appropriate committees to include high level presentations to Leadership, Medical Executive Committee and Board of Trustees. Include the patient’s story of harm.

Risk Management/Claims Activities (if not otherwise assigned)

• Work with defense legal counsel to coordinate the investigation, processing and defense of claims against the facility; records, collects, documents, maintains, and provides to defense attorneys any requested information and documents necessary manage facility claims while maintaining privilege of PSWP

• Notify and interact with HCI on all actual and potential claims

• Work with security on procedures to reduce the frequency and/or minimize the severity of property loss or assets

• Contract Review

• Manage non-HCI cases: accept/process subpoenas, visitor events, property loss or theft, etc.

Presbyterian/St. Luke’s Medical Center expects our Code of Conduct Value Statements to be reflected in the way every employee interacts with co-workers, patients and family members, and with others in the community.

• We recognize and affirm the unique and intrinsic worth of each individual

• We treat all those we serve with compassion and kindness

• We act with absolute honesty, integrity and fairness in the way we conduct our business and the way we live our lives.

• We trust our colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect and dignity

III. Position Requirements:

• Licensure/Certification/Registration: Certification in Patient Safety (CPPS) required;

- If not already CPPS, must obtain within 12 months of hire

- Maintain CPPS while in role

- Team STEPPS Master Trainer preferred

- RN highly desired

• Education: Bachelor’s degree in Healthcare related field required. Master’s degree preferred.

• Experience: Clinical background required, RN preferred

- Three to five years healthcare experience in patient safety, risk and/or quality preferred.

- Healthcare experience should be recent and within a clinical setting such as a Hospital, Ambulatory Surgery Center, etc.

• Knowledge/Skills/Abilities:

o Demonstrates good organizational skills; tendency to be organized, planful and structured

o Knowledge of patient safety science principles, theory, methods, standards and regulatory requirements

o Superior interpersonal skills (developing and maintaining positive relationships; communicating clearly and effectively with people at all levels with verbal and nonverbal communication; working with others to identify, define and solve problems)

o Strong leadership qualities (task completion, motivation, organization)

o Knowledge of and experience with patient safety analysis techniques (methods). Proven team building skills in dealing with intra-professional clinical and operations teams including medical staff in diverse settings

o Advanced computer skills with word processing and database competency.

o Excellent oral and written communication skills.

o Demonstrated ability to deliver educational and informational presentations on clinical and/or patient safety topics.

o Ability to inspire others to believe in the culture of patient safety. Effective change agent.

o Information management skills including flowcharting, data analysis and report preparation.

o Knowledge of rapid cycle improvement theory

HCA HealthONE, one of the largest and most comprehensive healthcare systems in the Rocky Mountain region, offers more than 170 care sites in the Denver metro area. Offering services across the continuum of care to meet patients’ total healthcare needs, HCA HealthONE includes seven acute care hospitals, a dedicated flagship pediatric hospital, a rehabilitation hospital, CareNow® urgent care clinics, mental health campuses, imaging and surgery centers, physician practices, home and hospice care, and AirLife Denver, which provides regional critical care air and ground transportation. Among HCA HealthONE’s acute care hospitals is Presbyterian/St. Luke’s (P/SL). P/SL has been meeting the healthcare needs of patients and their families from across the Rocky Mountain region for more than 140 years. Included on the P/SL campus is Rocky Mountain Children’s, a dedicated pediatric hospital, making the campus the only tertiary/quaternary combined pediatric and adult hospital in this region. P/SL is home to an award-winning cancer program including the Colorado Blood Cancer Institute, a solid organ transplant program, and complex orthopedics. Consistently among the Denver Business Journals’ list of top corporate philanthropists in the Denver-metro area, HCA HealthONE was named as one of the most community-minded organizations by The Civic 50 and contributed more than $1 million through cash and in-kind donations last year alone, along with more than $400M in federal, state and local taxes.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Become a manager with an organization that invests in your career while giving to the community. We are seeking distinguished applicants for our Director Risk Management opening. Help HCA Healthcare create healthier tomorrows for patients and communities.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.