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Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as an Application Analyst II today with HCA Healthcare.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

Come join our team as an Application Analyst II. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

JOB SUMMARY

The Application Analyst II serves as a cross-functional expert combining the analytical rigor of a Business Analyst, the technical depth of an Application Analyst, and the product-centric focus of a Product Analyst. This role is responsible for supporting, implementing, and optimizing applications and services owned by the Custom Application & Research Development (CARD) team. The analyst will facilitate communication between stakeholders, prioritize work based on business value, and lead small projects and initiatives. They will also produce documentation, support training efforts, and ensure compliance and performance of CARD tools. The role requires a proactive mindset, strong collaboration skills, and the ability to work independently in a dynamic environment.

The Application Analyst II provides hands-on expertise, serving as an internal subject matter expert for implementing applications owned by Custom Application & Research Department (CARD) using Service Central/Service Now platform and staying abreast of enterprise policies and procedure as they change within the implementation environment. They will produce help guides, training manuals, or other documentation supporting CARD owned products and services. This role will triage issues and bugs – escalating issues for continued support when issues arise outside their span of control.

GENERAL RESPONSIBILITIES (The essential responsibilities and accountabilities of this position including interactions with other departments and outside vendors, if applicable, in PRIORITY order.)

• Supports team, division, and enterprise as a key IT resource for application implementation and support

• Knows and applies the fundamental concepts and principles gained through experience to solve a range of problems

• Facilitates communication and discussions between the Business Owner and/or application Subject Matter Expert (SME).

• Assists in multi-facility application implementation initiatives

• Collaborates with HCA India Development Team for requirements clarification, product knowledge transition, creation of product documentation

• Creates Business Requirements for new applications and all new enhancement requests for existing applications

• Creates test plans and test cases

• Conducts clinical data validation

• Facilitates governance and prioritization meeting with Division leadership

• Provides 24-7 on call rotation support for Expanse Go Lives

• Provides support by working with enterprise and division resources to triage service desk incident tickets for assigned applications.

• Collaborates with enterprise, division and/or facility resources to monitor and facilitate new application testing and implementation with an increased responsibility

• Assist the senior and consulting application analysts to develop policies and procedures, develop best practices and deliver training as needed

• Assists the senior and consulting application analysts in process improvement efforts to streamline efficiency that require greater accountability than analysts junior to the role

• Assists the senior and consulting application analysts to actively promote and support a broad range of division application standardization, utilization, integration, and optimization efforts with an increased responsibility over analysts junior to the role

• Adheres to service management operational policies and best practices, contributing to enterprise and IT service management goals.

• Helps implement action plans based on application data and reports

• May perform application audits based on policies and procedures

• Partners with teams across divisions and corporate service lines in developing best practices, track trends, share technical expertise, and improve application efficiency with an increased responsibility

• Ability to present in front of groups both live and virtual

• Consistently delivers according to commitments and project plan dates

• Demonstrates strong ability to create and maintain documentation on CARD tools and services

• Self-motivated and able to stay focused in complex environments

• Promotes system security and patient confidentiality and helps ensure compliance

• Adheres to Code of Conduct and Mission & Value Statement

• Participate in special projects as needed and performs other duties as assigned

OTHER/SPECIAL QUALIFICATIONS

KNOWLEDGE, SKILLS & ABILITIES:

Required:

• Works independently with general supervision.

• Strong understanding of healthcare and/or IT operations, workflows, and application support.

• Demonstrated ability to work independently and lead initiatives with minimal supervision.

• Excellent communication skills—verbal and written—with ability to engage diverse stakeholders.

• Advanced Microsoft Excel Skills

• Advanced process documentation and presentation skills (Visio and PowerPoint)

• Experience with Agile methodologies and DevOps tools (e.g., GitHub, Azure DevOps, Jira, Confluence).

• Strong customer service orientation and interpersonal skills.

• Ability to identify and articulate business value for application features and enhancements.

• Detail-oriented with strong follow-up and accountability.

• Demonstrated ability to build consensus and drive healthy negotiation.

EDUCATION:

• Bachelor’s Degree preferred or equivalent work experience

EXPERIENCE:

• 3-4 years of general work experience (IT or healthcare experience preferred).

PREFERRED:

• Certified Scrum Master (CSM), PMP, CAPM, or Lean Six Sigma Greenbelt.

• Proficiency in various programming and application reporting tools (SQL, Power BI, PowerApps, UI Path)

• Strong Business Analytics background

• Experience leading large enterprise UAT testing efforts

• Customer service orientation and/or training

PHYSICAL DEMANDS/WORKING CONDITIONS

Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone will be required.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Application Analyst II opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.